Firstly, as my profile states, I am a newbie so please excuse my ignorance if I make a few mistakes. I won't name the person just yet as I am still waiting a response via Skype & email (don't have enough posts for pm) I commissioned a BHW member (donor with decent rep on here since early 2010) to do some keyword research and SEM on a URL and competitive analysis of a direct competitor. I feel like I've been getting spun in circles from the beginning. The first list of keywords provided were completely not related to the products I promote and the second list contained 8 or 10 and for this he claims to have spent considerable amounts of time. With my very limited knowledge I added to this list with better words (higher exact search low comp). For the past 11 days I have been told the he is in the process of creating backlinks. No mention of on page SEO. No report has been produced and the last promise was Friday night. Since then he has not responded to emails or I'm even though I can see him online. What should I do now? Obviously I can open a case with paypal and can add to the list here. Am I doing the right thing or should I wait?