YUNJI Agency
Junior Member
- Jul 10, 2026
- 101
- 17
Took a while to trace this one, writing it down for the record.
Your account had been running normally, then one morning it just showed restricted, couldn't even log in. first appeal went in with a general business explanation, got a response two days later saying the decision stood. second appeal took a different angle, added more detail on product credentials and company info, waited almost a week, still denied.
You were pretty confused at the time, said things had been running clean for six months, nothing sensitive in the creative, couldn't figure out why it got restricted out of nowhere, and both appeals went nowhere.
Checked recent activity first, creative, landing page, audience settings, went through all of it, nothing obviously against policy. checked the spend curve too, no sudden unusual spike there either. spent almost three days stuck with no direction, eventually pulled the timeline back further, started going through history from six months back one stretch at a time, and found something around three months ago, a batch of orders had a spike in refunds, refund rate shot up pretty high and stayed elevated for about two weeks before settling back down. the account wasn't restricted at the time, no warning either, you hadn't thought much of it, figured it was just normal fluctuation.
Pretty confident that's where it traced back to. a refund rate spike like that doesn't necessarily trigger a restriction right away, but it seems to get logged as a negative factor in the account's trust standing, and once it crosses some threshold it can surface at a completely unrelated point later. three months gap between that and this restriction, not something you'd normally connect on your own.
Third appeal included an explanation of what happened during that refund spike, attached the resolution records and support documentation for those orders, account came back about four days after submitting.
After this one i don't just look at the last week or two of activity when checking a restriction anymore, i pull the timeline back further, especially for things like refund rate or dispute rate that are easy to overlook but seem to get tracked by the platform regardless.
Your account had been running normally, then one morning it just showed restricted, couldn't even log in. first appeal went in with a general business explanation, got a response two days later saying the decision stood. second appeal took a different angle, added more detail on product credentials and company info, waited almost a week, still denied.
You were pretty confused at the time, said things had been running clean for six months, nothing sensitive in the creative, couldn't figure out why it got restricted out of nowhere, and both appeals went nowhere.
Checked recent activity first, creative, landing page, audience settings, went through all of it, nothing obviously against policy. checked the spend curve too, no sudden unusual spike there either. spent almost three days stuck with no direction, eventually pulled the timeline back further, started going through history from six months back one stretch at a time, and found something around three months ago, a batch of orders had a spike in refunds, refund rate shot up pretty high and stayed elevated for about two weeks before settling back down. the account wasn't restricted at the time, no warning either, you hadn't thought much of it, figured it was just normal fluctuation.
Pretty confident that's where it traced back to. a refund rate spike like that doesn't necessarily trigger a restriction right away, but it seems to get logged as a negative factor in the account's trust standing, and once it crosses some threshold it can surface at a completely unrelated point later. three months gap between that and this restriction, not something you'd normally connect on your own.
Third appeal included an explanation of what happened during that refund spike, attached the resolution records and support documentation for those orders, account came back about four days after submitting.
After this one i don't just look at the last week or two of activity when checking a restriction anymore, i pull the timeline back further, especially for things like refund rate or dispute rate that are easy to overlook but seem to get tracked by the platform regardless.
