Thank you for replying publicly. Unfortunately, your response does not address the main issue, so I will clarify my position once again and let everyone reading this thread make their own judgment based on the evidence.
First, communication has been one of the biggest problems from the beginning. There were periods where I could barely get a response from you. In fact, I had to start talking about this situation in Telegram groups where you were present before I finally started receiving proper responses.
It should not be necessary for a paying customer to publicly complain in other groups just to get support.
Second, the fundamental issue is what was communicated to me BEFORE and DURING the purchase process.
I was told that delivery would be fast and I was given a 24-hour expectation. Later, when I asked about the ad accounts, I was told that AD ACCOUNTS would be faster. Then the explanation changed again and suddenly I was being told about additional 1–2 business day periods.
Now, in this public response, you are presenting the process as:
1–2 business days for infrastructure/setup
- another 1–2 business days for the ad accounts.
That is potentially 2–4 business days.
That is NOT the expectation I understood when I paid you.
If you had clearly told me BEFORE taking my money:
“Your setup may take 1–2 business days, and AFTER that your 7 ad accounts may take another 1–2 business days,”
then I could have decided whether I wanted to purchase the service under those conditions.
That is precisely why I requested a refund.
Third, saying that the “setup was delivered” does not resolve my complaint.
I did not come to you because I wanted a Facebook profile, a Business Manager, cookies, a proxy environment or a setup by itself.
I came to you because I needed 7 AD ACCOUNTS.
Those are what I paid and deposited money in order to obtain, and those are what I was still waiting for.
Delivering part of an infrastructure does not mean that the product I actually needed — the 7 ad accounts — was delivered.
You also told me privately that if I already had my own BM/infrastructure, the ad accounts could be handled faster. I then asked you directly whether you had the 7 ad accounts available to deliver to my BM RIGHT NOW.
The answer was not that you had 7 accounts ready for immediate delivery.
So please stop making this about whether I selected “setup” or not. My complaint is about the expectations communicated to me, the changing explanations, the extremely poor communication, and the fact that I requested a refund after losing confidence in the service.
Regarding my tone: yes, I became angry after repeatedly trying to get answers while more than $2,200 of my money was involved. I have no problem acknowledging that some of my messages were confrontational.
But my tone does not change the timeline, the payments, what was communicated to me, or whether the 7 ad accounts were delivered.
And importantly, I did not immediately come to BlackHatWorld. I first tried to resolve this directly with you.
Only after the communication problems, delays, changing explanations and refund dispute did I make this public.
I have screenshots of the conversations and I am happy to post the relevant messages chronologically so that people here do not have to take either my word or yours — they can simply read the conversations themselves.
I have also since found other public reviews and complaints about similar experiences on platforms such as Google and YouTube. I am documenting those separately, but I encourage everyone to do their own research rather than relying solely on either side of this thread.
My request remains extremely simple:
I no longer have confidence in your service and I do not want you to continue preparing additional infrastructure or accounts for me.
Refund my unused top-up funds and refund the service/package I requested to cancel.
If you believe that any specific amount is non-refundable, then clearly state here:
- Exactly how much money you received from me.
- Exactly how much you are refunding.
- Exactly how much you are refusing to refund.
- What specific service/product that non-refundable amount paid for.
- Where, BEFORE PAYMENT, I accepted that this amount would become non-refundable once you began the setup.
- The exact delivery timeframe that was communicated to me BEFORE PAYMENT.
That will make this very easy for everyone to evaluate objectively.
I am not asking anyone here to blindly believe me. I am asking people to look at the screenshots, dates, payments and messages and make their own judgment.
The changing explanations, the extremely poor communication, and the fact that the 7 ad accounts I ordered were still not delivered are the reasons I lost confidence in the service and requested a refund.
And if you issue the full refund, I will update this thread publicly to confirm that you refunded me.