Customer Review Management: 1-3 stars & 4-5 stars.

Hello, everyone.
I am currently checking and digging the patterns of companies that tries to hide reviews if they are negative.
In most of the cases, after using a service, buying something, a provider will sent you and email asking for a feedback. There you will be able to submit a rate (in the email, or via internal page).

If you submit a 1-3 star rating - you will be thanked for leaving a review, or dropped into internal review page where that review will not be visible.
If you submit a 4-5 star rating - you will be sent to TrustPilot.

I understand why this filtration exists, but I would also like to know more patterns or similar tactics that are applied.

If you have any on your mind, please share - together we are strong!

Thanks

Nice share, thanks

SilverClouds said:

Nice share, thanks

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yeah, no worries! I am just looking for more similar patterns.

You are right but i always want to see those negative or bad review because i know not all cutomer will be satisfied with a product i dont know maybe i am only the one that like that but all i usually see are the good review and its kind of a NO for me if a product is having only a positive feedback

ads studio said:

You are right but i always want to see those negative or bad review because i know not all cutomer will be satisfied with a product i dont know maybe i am only the one that like that but all i usually see are the good review and its kind of a NO for me if a product is having only a positive feedback

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I strongly agree with you on this one on a personal level.
Currently I am boarded to the project, that requires a different sight, so that's why I am here asking...