Solved....feel stupid. Mail for sub-account was different e-mail address. Mail for main account ended up in spam folder. All good now, waiting for final server solution.
UPDATE : Sent you a PM, please confirm.
Hmm, received a mail that my hosting account was recovered and moved to Hostwind.
Just completed the action to make new passwords and all but I only see the domains of one sub account, and it is empty without any data. So my main reseller account is NOT recovered. Very confusing...
Same happens to me, only 1 .info offer....
UPDATE: got it now. Just expand the .mobi list, add .info offer and remove the matching .mobi domain.
Rinse and repeat from here untill you are left with only .info domains in you basket.
Maybe I am missing something but how can I setup the new nameserver. I got the new IP but my provider (transip) won't let me change my nameserver address to an ip-address.
Sure I've had some downtime before with other providers. But never have I experienced a "company" where the main contact/technician is nowhere to be seen in such a long time. I know EW's reputation and that's why I have been patient all this time. But you have to agree it does not look very...
That's what everybody is thinking now, I SHOULD have had a backup of any kind. Unfortunately most of us realize this when it's too late...(just like me :( ). Lesson learned.
Hope to see my sites back up tomorrow. Going to sleep now.
Not very happy about it but hope customer support will improve after this incident. Thanks for your effort.
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