We have resolved the issue on our end and appeared to be a dns issue and not a hardware issue as previously thought. Since correcting that we appear to have very fast loading times again. I can say that if there are no issues in the future, we will continue to use them as our supplier.
I have been with them for 3 months and have had a total of 17 days over 4 different times our server was inaccessable and often time their website, https://webexxpurts.com isn't even available for support tickets, at the time of this writing, it is the case. They have significant packet loss...
Keep in mind in 2 years we have had 57 support issues, majority being a server problem. Im not trying to be a dick at all and willing to work with these guys but they aren't answering any communication form me or my server admins and programmers so Im not sure what else to do to persuade them...
I think they are avoiding me because we became aware after 2 years + that our so called private server was actually a shared server. Im not contacting them to complain about not giving service I got billed for (even though it's complete bullshit), I need to upgrade things immediately and the...
typically they respond within 24hours, Usually less than that if it is something major like a server down so I am not sure what is happening over there. Support tickets from 10 days ago still open. Can anyone recommend dedicated hosting that ignores DMCA takedown notices?
I have been using Sharkservers for a couple of years as my host. There have been a few big hiccups here and there but mostly satisfied. 9 Days ago I submitted an urgent support ticket on a misbehaving server. I have yet to receive a reply. I submitted another ticket with sales and also...
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