- Feb 13, 2011
- 3,530
- 1,270
Hello Guys,
I am very sorry for the issues with our Dedicated & Shared Proxies in the past few days. One of our Datacenter from which we were buying ips decided to close the servers and ips overnight because of some abuses from our users.
We tried our best to keep the old ips and restore the service with the OLD ips but unfortunately we couldn't.
It seems that even after many years of experience there are still things which can happen which we didn't took in consideration.
Right now we made some changes so things like this won't happen again and we made some special classes SPECIALLY for social websites and nothing else, so people with spamming tools won't destroy the ips and datacenter to close them.
It was in our own interest to restore the old ips to our customers and not to change them but unfortunately we could not do that.
I would also like to state that our system sends AUTOMATIC emails with 4 DAYS because a membership is set to expire to tell the user to make a payment if he has Manual payment or to be sure that hi's paypal account has funds so when it will try to bill them it won't fail.
Subscriptions are also canceled automatically when automatically payments fail so again this is not something we can control. Basically when you get your subscription canceled and membership you can reopen the membership from our Panel and subscribe again.
Paypal doesn't allow us to retry the payment after failing and because of that we prefer to cancel it so the user can restore the ips as soon as possible.
Regarding Customer Support we are working to resolve and have a 24/7 customer support in the next few weeks.
I am very sorry once again for what happened with the Dedicated and Shared proxies, this is something that we learned and should not happen in the future.
Best regards
I am very sorry for the issues with our Dedicated & Shared Proxies in the past few days. One of our Datacenter from which we were buying ips decided to close the servers and ips overnight because of some abuses from our users.
We tried our best to keep the old ips and restore the service with the OLD ips but unfortunately we couldn't.
It seems that even after many years of experience there are still things which can happen which we didn't took in consideration.
Right now we made some changes so things like this won't happen again and we made some special classes SPECIALLY for social websites and nothing else, so people with spamming tools won't destroy the ips and datacenter to close them.
It was in our own interest to restore the old ips to our customers and not to change them but unfortunately we could not do that.
I would also like to state that our system sends AUTOMATIC emails with 4 DAYS because a membership is set to expire to tell the user to make a payment if he has Manual payment or to be sure that hi's paypal account has funds so when it will try to bill them it won't fail.
Subscriptions are also canceled automatically when automatically payments fail so again this is not something we can control. Basically when you get your subscription canceled and membership you can reopen the membership from our Panel and subscribe again.
Paypal doesn't allow us to retry the payment after failing and because of that we prefer to cancel it so the user can restore the ips as soon as possible.
Regarding Customer Support we are working to resolve and have a 24/7 customer support in the next few weeks.
I am very sorry once again for what happened with the Dedicated and Shared proxies, this is something that we learned and should not happen in the future.
Best regards
