Hey Coitza,
I'm a fairly new member of MP (2-3 weeks) and am having a very difficult time trying to get help from anyone with MP as of late. I remember when I first signed up, the support was AMAZING, but now, it literally takes them 24-48 hours per response. That doesn't even include getting the problem solved. I need a little better support than this when I am "getting adjusted" to the software. I'm not sure if you guys had to get rid of some support staff, but that's the way it seems.
I purchased almost all the additional modules too.
I've been having a TIMEOUT issue with some of my campaigns, which I explained to Cipher, however he just doesn't respond that often (rarely). He was suppose to do a Teamviewer session but he never showed up.
Love the software, but there are a few issues I am having and need that quick support that you guys use to have.
Hi mate, 24-48 hours is still a good response time, I took a look at your ticket and it was 24 hours old, not more. We do what we can and we do it as fast as we can, we reply to everything in the order that we get it, sometimes there is a lot to do and we can't do everything instantly. I understand that you want to get the ball rolling as soon as possible and we aim to help with that as best as we can but you do need to be a little patient as well as after all we're human too

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There was no downsize of the support or anything like that, just a very busy period, just think about it, a couple of teamviewers with people with more serious problems and time goes really fast.
We also have a facebook group, many of our older members are there and some might reply faster, so if your problems is not with a bug you should join that as well
I had that problem also, if your accounts are fine and there are no issues with them, then you can try this: go to your campaign -> advanced settings select General tab and increse the maximum minutes for a post to finish on all destination - this worked for me.
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yes, that is the solve for this, thanks
hi, I'd like to know if massplanner - facebook and instagram are the ones I' interested in - assigns an unique mac adress to each account.
do even facebook and ig looks at mac adresses as a footprint?
no, it does nothing with the mac and you shouldn't be worried about that, facebook and ig cannot see your mac like that.
I'm about to launch a site and I need all the social promotion I can get.
Thus I'd like to purchase a 6 month subscription + all your plugins (as far as I understand, I only need to pay once for the plugins as long as I am subscribed).
Is there any special discount for purchasing it all at once?
Also, I see that I can subscribe to massplanner which includes Instagram, but then there's also
http://www.massplanner.com/instagram-poster/ which costs more per month - what's the deal here?
there is a discount if you get all the modules at the same time, it's automatically applied when you add them to the cart ( and yes they are a one time payment). As for the instagram edition - it's still mass planner but with all the instagram modules enabled and also the unlimited accounts.
Thanks a lot "whats up doc". I was actually told that by someone inside the MP FB group as well. Seems like a legit solution, but does the extremely long wait time effect your que postings?
it does not, it just waits a little more for the accounts to post to the destinations, once they are finished it automatically goes to the next, it won't wait for that time to pass before it does that.
No, this setting is to keep your post waiting - in my case I needed it because some accounts where going into night mode and the post was getting timeouted.
exactly

thanks for helping !