Permanently Closed Marketplace Sales Thread

[SharkServers]

Aurora server is back on a very good load now (23 compared to over 100 of past days). Hopefully all the problems have been fixed

Aurora server has been a huge problem lately with numerous customers abusing the server resources. Measures have been put in place to prevent load spikes again.

I'm having similar experiences as the people above me. Shark Servers used to be great, fast servers and fast support. Now my hosting is slow (especially during weekends) and the support hasn't replied to my ticket that's now 13 days old...

Clean your fucking act up guys.

As the company grows, we have to deal with more and more support queries. Two thirds of them are not genuine and we get asked to do things that are not covered by our support guarantee, such as fixing 3rd party applications that the customer has installed but can't get running. While we could easily point them to the fact that this is not covered by support, we try to accomodate such requests wherever possible. That, unfortunately, takes huge amount of time and genuine tickets experience late response.

my service is suspension: Reason Site errors. i open ticket and no respon

As it has already been explained to you in the support ticket, your site error log shows hundreds of thousands of error entries. This log has filled your plan's disk space to the top, and as such the account has been suspended due to disk overusage. We offered to fix your site, but you haven't responded yet.

No reply to tickets either whats the issue ?

Please PM your ticket number and I'll personally take a look

I bought some ips from them 7-8 days ago, but now it still don't deploy the ip to my server, I open ticket , and no answers!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please make sure you've specified the reason for requesting these IPs. As per ICANN/RIPE regulations, we can not simply give out IP space - we need a valid justification for the use of it.

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I am sorry for the late replies in this thread. Please be aware that BHW rules prohibit sharing access details with anyone else, so I am not allowed to give my staff access to my BHW account. As such, in my absence, there is nobody to respond in this thread. If you have a question, please open a support ticket. Please also note that there is a disclaimer when opening a ticket that lists what our support covers, and what it does not. Please respect that. Thank you

 

[west555]

After you suspeneded me same day i made payment, i asked for refund, and made claim on paypal which is still resolving and you are still trying to send me invoices for new payments ,


WTF ?

 

[SharkServers]

After you suspeneded me same day i made payment, i asked for refund, and made claim on paypal which is still resolving and you are still trying to send me invoices for new payments ,


WTF ?

Invoicing is automated, so if you haven't requested cancellation, you will still be invoiced. You do not need to pay them, though, if your account is suspended. As for refund, our policy is to deny any if you've made a claim on PayPal. You needed to contact us and wait for a reply, after which a refund would have been issued if no ToS were breached. Opening PayPal dispute without waiting for us to reply is bad practice and we normally don't issue refunds in such cases. Please PM me your ticket ID and I'll see if this can be resolved.

 

[antonio1]

Hi,
I recently ordered a linux 3 vps and am getting very low disk io. Would it be possible to switch nodes?

 

[SharkServers]

Hi,
I recently ordered a linux 3 vps and am getting very low disk io. Would it be possible to switch nodes?

Hi,

Have you opened a support ticket regarding this? If so, please PM me the ticket ID. If not, please open one and technical staff will take care of this.

 

[antonio1]

Yes they said migrations were temporarily suspended until next week, but the Disk IO is so low that my vps is practically unusable until this is fixed. I have another VPS on a different node and it runs great. The ticket ID is 422350.

 

[antonio1]

Awesome! Looks like it was fixed. Much faster now.

 

[Jonxi]

Aurora server is overloaded again, 298

EDIT fixed real quick

 

[filmyadda]

I have a ticket opened since 7th feb 2016 out of 15-20 odd replies of mine there is just reply once. Service keeps going off and on, I had paid for 4GB RAM & 100 GB HDD which was downgraded to 2 GB RAM & 25 GB HDD, on claiming on ticket they upgraded it back to 4GB RAM & 50GB HDD which I am still not convinced with but the IP of VPS still wrong as I can't access either the VPS or site. Lost all data about 98GB which was saved on the VPS & response still remains nil.

#723535 - Service Status Says Stopped [MERGED]

Just came back to say issue sorted about a week ago, all working awesome. Just a suggestion roll out emails to valuable clients stating there would be delays of certain time frame in response of support tickets in situations when there is chance of delay at least that would help us sit back & relax with confirmation that we would surely receive response. By the way can you have BEN to email me want to talk on further renewing of service.

Thanks

 

[dibley69]

Messaged them 3 days ago and still waiting for a reply!!!

 

[cleverdodo]

Server is overloaded, just not acceptable to not be having someone monitoring this.

 

[gooty2]

Hi, do you have any discounts?

 

[thejesus]

I have a VPS that has been suspended and I need to get it fixed quickly. I have read reports of people saying that the support hasn't replied for over a week.

If OP could take a look at my ticket that would be great.

Ticket ID: 892044

 

[Deleted member 657006]

i want to get this windows package,but what the download load speed please.

Cloud #3 - $26.99/month or $309.99/year
vCores: 5
RAM: 4 GB
HDD: 100 GB RAID10
Bandwidth: Unmetered

need a Thu question answered.

what the speed of the line please? 100/1000/10.000 line?

can i run all my seo software 24/7.
gsa scrapper
scrapebox
gsa
senuke
others

how many ip do i get with the above package?

are you in business for the long term hate keep changing?

is paypal recurring setup your end for payment?

please reply....

 

[Deleted member 657006]

Bump

Staff hello ansaw my question above please...

 

[365pricefinder]

I am getting quite similar to OVZ #3 - $22.99/month or $158.99/year for $29 per month with inmotion hosting. Do you have any automate transfer system without paying extra?

 

[krlemir]

My server is down for more than 10 hours, sent you ticket and still no answer! Please solve my problem its URGENT!!!! Ticket number 997333

 

[Deleted member 657006]

Just joined hoping good out come ....


awaiting activation.....


your email form support not working..

 

[godly24]

Do you guys offer CPanel instead of DirectAdmin, if requested?

 

[Deleted member 657006]

I just got a email you telling me the server all set up, but when i put all info to the desktop remote , tell me that the
server not got remote service on
please help

ticket refrence 5381472884

please reply cheers.