Permanently Closed Marketplace Sales Thread

[gossapril]

They suspended my vps 6 hours ago without herald. http://prntscr.com/aqckqq

Here is my tickets with sharksevers:
http://prntscr.com/aqwqfk



http://prntscr.com/aqwqfk


To sum up, VPS suddenly suspended without any notification. I asked and they said my VPS's IP was in the blacklist of Spamhaus. They did not give me any proof about the complain, or the proof of Spamhaus.
I do nothing related to spam email. I checked with Spamhaus and my VPS's IP was not in the blacklist.
Sharksevers told me that they was removed my vps IP from the Spamhaus backlist., and If i want to reactivate my VPS, all my data will be wipe and a new OS will be installed.
One more thing, I could not find any thing related to SPAM and Spamhaus in there TOS.



Im

 

[luizeba]

Do you guys accept Massplanner on your Windows VPS?

 

[Thomas Shelby]

its been 17 hours ago since i request to transfer the my website to your hosting, but still no response.
Ticket ID: 303913. Please just refund the money instead since you offer "30 days money back guarantee. No questions asked."
and i didnt even use it for a day at all. thanks. Transaction ID last four digit: 253Y.

 

[cleverdodo]

Are you guys still active, seeing a lot of negative reviews floating around

 

[mikeid77]

Are you guys still active, seeing a lot of negative reviews floating around

Hmm, I second that question. I was going to take a Linux VPS, but seeing the recent issues, not too sure!

 

[yohanandz]

its been 17 hours ago since i request to transfer the my website to your hosting, but still no response.
Ticket ID: 303913. Please just refund the money instead since you offer "30 days money back guarantee. No questions asked."
and i didnt even use it for a day at all. thanks. Transaction ID last four digit: 253Y.

They wont refund the amount
Their TOS says refunds are only for unused months in the annual billing cycle.
If you used paypal, dispute it.

 

[abluo]

Do you guys accept Massplanner on your Windows VPS?

I have MS on my vps and it works OK with them

 

[abluo]

They wont refund the amount
Their TOS says refunds are only for unused months in the annual billing cycle.
If you used paypal, dispute it.

I have a similar issue and just no response to my ticket. I wanted to transfer my site to them, but glad I didnt. My VPS works OK with them, just hope there are no future issues as wonder if that might be a similar problem.
What a shame

 

[abluo]

its been 17 hours ago since i request to transfer the my website to your hosting, but still no response.
Ticket ID: 303913. Please just refund the money instead since you offer "30 days money back guarantee. No questions asked."
and i didnt even use it for a day at all. thanks. Transaction ID last four digit: 253Y.

Same issue here, but see your posting is over 2 years ago so nothing seems to have changed

 

[abluo]

Are you guys still around as you arent replying to support tickets

 

[OneWayTo69]

Sent a email hope to be buying from you soon =) Will update my review after any of my transactions.

 

[Thomas Shelby]

They wont refund the amount
Their TOS says refunds are only for unused months in the annual billing cycle.
If you used paypal, dispute it.

ah i see, thank god i still have no problem from them, i hope theres no issue tho.
thanks for your information.

Same issue here, but see your posting is over 2 years ago so nothing seems to have changed

they replied to my ticket after 2 days. but still since it takes too long for response so i move my wordpress by myself, if you using wordpress u can try using "Backup Guard" (not promotion, i just try to help)
http://i.imgur.com/8g5yD6r.png

 

[stevemib]

I have been with them for years. Even went thru their transition to Atlantic. I dont like
I will spend my money elsewere. Every problem they blame on me even though I dont
touch my sites for months, Horrible...........as in horrible.

 

[stevemib]

And again.........they fix my problems. Years im with them and sometimes im not happy and sometimes Im happy as a bee.

 

[stevemib]

These are some great guys.......solid. they just need some help with costumer
service. But Im not complaining........they fixed all my challenges.

 

[SharkServers]

Will not recommend, was charged. Then they have something about marking all new accounts under "fraud." Until they review it, took day's. Submitted a ticket and it was never replied to. They charged me and canceled my account, was never activated to begin with. My account doesn't even register in their database. Tried to reset password and my account was deleted. Reading the usernames replies here, they sound very unprofessional. Complete Scam, no refund and no responses to my ticket.

Let me just chime in on this. We never mark all new accounts as "Fraud". We run an automated anti-fraud mechanism which will only mark your order as fraud if you use 1) a proxy; 2) have billing address thousands of miles away from the one registered in your account; 3) Are using a credit/debit card that is in global blacklists. Most orders go through fine without our intervention.

I've already order server with them and it's working well but I've one question for you.

In case of DMCA of copy infrigment do you put the whole server offline, or online the concerned domain? Because I has some host in the past who take out the whole server with 3or4 websites on it... I want to avoid hosting like that now.

We do not suspend anything as a result of DMCA complaints. The only time we might suspend the domain (and not the entire account) is if we receive a court order to do so.

Here is my tickets with sharksevers:
http://prntscr.com/aqwqfk

View attachment 78830

http://prntscr.com/aqwqfk
View attachment 78830

To sum up, VPS suddenly suspended without any notification. I asked and they said my VPS's IP was in the blacklist of Spamhaus. They did not give me any proof about the complain, or the proof of Spamhaus.
I do nothing related to spam email. I checked with Spamhaus and my VPS's IP was not in the blacklist.
Sharksevers told me that they was removed my vps IP from the Spamhaus backlist., and If i want to reactivate my VPS, all my data will be wipe and a new OS will be installed.
One more thing, I could not find any thing related to SPAM and Spamhaus in there TOS.



Im

Your IPs were not in Spamhaus anymore as we remove them right after suspension, so your argument in not valid. If you don't spam on your own, then how about choosing strong passwords to avoid getting your server infected with malware?

Are you guys still active, seeing a lot of negative reviews floating around

We're still up and running and have no plans on stopping doing so. Bad reviews are from those who don't understand what "Unmanaged" means, or the ones who abuse our terms of service - such people can't be taken seriously.

Hmm, I second that question. I was going to take a Linux VPS, but seeing the recent issues, not too sure!

Rest assured, we're fine. The problem is with those who choose bad passwords (such as qwerty123) and then complain that their VPS is suspended because of a Spamhaus listing. People should be aware that such passwords are like open doors for malware to get into their systems and start spaming away happily.

I have been with them for years. Even went thru their transition to Atlantic. I dont like
I will spend my money elsewere. Every problem they blame on me even though I dont
touch my sites for months, Horrible...........as in horrible.

These are some great guys.......solid. they just need some help with costumer
service. But Im not complaining........they fixed all my challenges.

Mate... The above 2 replies. You do realize that the problem was not because of us afterall, right?

 

[badmans]

How much is managed vps hosting?

 

[shivampaw]

Been with these guys for a couple of years and when it started it was great everything. However in the last few months I've seen that the support seems to have slightly decreased. Now this is probably because of time constraints and because I always see Ben handling tickets 24/7 which means some tickets are perhaps lost?

i had a sales query that has been open and seems to be getting closed after two days.

however everything else about these hosts is great. Their technical support respond very quickly and they've always helped me with my problems.

Would definitely recommend them. Ignore the haters!

 

[Darkpro0]

Please help me with my #179972 ticket!
thank you.

 

[Ellisd]

Been on good standing with this company for a while and just now suspended with "spamming problems" because they see no google traffic on my websites lol.
I do not do any spamming of sorts unless the vps was hacked. I ask for proof of the "spamming" and all they respond with is

"If you have no sites on google and no traffic then your PPC campaigns are useless obviously.

I know what you are doing and before I take further action and report your activity to PayPal and co-operate with SpamHaus I'm giving you a chance to prove yourself, as a gesture of goodwill and us being honest.

Screenshot your PPC account with dates, domain names and clicks for a proof"

this guy is a complete jack ass, where are you at owner?