Hi everyone, I apologize for the delayed response. I was unavailable yesterday due to several unforeseen circumstances. I apologize again for this delay and at this time all of the pending tickets have been addressed and I am available via skype to talk directly with any questions or concerns anyone may have. Please allow me to address all of the current issues.
As you well know, there was in fact a wave of youtube removals earlier in the week. While we are constantly updating our system to maintain a high quality product with minimal risk, Youtube has a very strict policy regarding the purchase of views of any kind. Because of this we can never under any circumstances provide a 100% safe product to our customers. We do however of course provide refunds for any video removals due to our low risk service which has been our policy since inception.
As of this time, all refund requests are either delivered or pending a minor update to our refund system which has been disclosed in each private email.
I am also very dissappointed about the service from QQtube so far. ordered 3k Instagram followers. i get about 2k only and the best thing - after 24 hours ALL of them dropped and i didnt even get a refund or refill on my order. on skype he told me that there is no issue from their side... and no reason to refill my order. WTF what a joke right?? same with youtube! I never get my full order and ALL videos get banned. i have to say QQtube services are not working at all neither you get any refunds or refills neither you can call it professional. very sad the site looks so good but what these guys deliver has nothing to do with professionality.
NOT RECOMMENDED!
I apologize for the inconvenience, but we restarted your order 3 times despite explaining to you that your followers were dropping before our service even started progressing. We are unfortunately not responsible for the followers on your page prior to our order and would have been more than willing to work with you as I personally tried to cooperate to understand the full extent of the issue. It is rather unfortunate when matters escalate due to unfounded threats and demands. I honestly hope that in the future, with patience and restraint, we will be able to work with you again.
Hello Dagreyon,
I been using your service over a year now and been very happy with it. every time everything was delivered in full and on time.
6 days ago I placed an order but I didnt get what I ordered.
I wrote a few times in the skype chat - saw the pencil writing but never got any reply.
Opened a ticket at your site #8142 - 2 days ago - no reply.
I only asked to cancel the order and get a refund for it to my balance.
Please look into it - I hope its important for you to keep your long-time customers happy.
Your refund was issued to you yesterday, though i was unavailable to confirm the refund to you until this morning. Again I apologize for the delay.
Not happy of the service so far. Ok, for the banned videos, i understand it's a youtube issue.
But let's talk about the rest...
made two orders recently
1) 10k targeted views one month ago, only got half
2) 20k view 10 days ago, only got half
The systems marks an order complete even if you didn't deliver all views, because you deliver too slowly and genuine views accumulates in the meantime.
Order 1 stopped a long ago, I contacted you in private and support many times, never got a refund
When purchasing multiple view orders for the same URL, the display page provide does infact base it's progress around the start count, current count, and final count of each purchase. Because of this, it is possible for some orders to show completed when they are actually still in progress. Our system for delivering views is actually completely unrelated to this display and will send what is ordered independently of the other orders and the display will be incorrect. We are aware of this and perhaps in a future patch will resolve this display error.
More importantly, we are currently looking into the issue discussed in the PM Galbaotone and I apologize for the lack of updates and will be PMing you momentarily.
Currently, we are working to update our system to resolve the issues and concerns described here. We appreciate your continued patience and support while we work diligently to maintain our quality products and services.
Please feel free to post any questions or concerned from any of our support methods and I will respond to you as soon as humanly possible.
Thank you!
