- Dec 21, 2009
- 810
- 170
Hi MagicTheme,
Could you please PM me your DBC username to look into this?
Best Regards,
The F*ck is wrong with Death By Captcha
- Thread starter jb2008
- Start date
Hi MagicTheme,
Could you please PM me your DBC username to look into this?
Best Regards,
hi, i have purchase..deatchbycaptcha credit this is order detai
********************************************************
ORDER DETAILS
***********************************************************
Website: http://deathbycaptcha.eu
Order reference no.: 18159440
Payment method: PayPal
Date/time: 2013-06-27 12:12:19
Order General Total: 6.95 USD
------
Product name: 5k CAPTCHAs Package Product code: 10012
Quantity: 1
Price/unit: 6.95 USD
Taxes (VAT): 0.00 USD
Total: 6.95 USD
please proceed, its been a week now
- Dec 21, 2009
- 810
- 170
- Dec 15, 2011
- 3,116
- 176
I've got my DBC account hacked and someone drained all my credits within 3 days... I had deposited $15 there.
DeathByCaptcha support refused to help me... Below is their nasty email reply:
----------------------------------
Dear Customer!
We will be more than happy to provide you all of the assistance needed for your account. However, at this moment we are unable to retrieve the IP address that was used to upload every single CAPTCHA.
As all of those CAPTCHAS were sent, decoded and paid to our human solvers, we will be unable to restore that consumed balance. In addition to that, remember that the "lost" balance of $15 USD that you're reporting cover around 10,000 CAPTCHAS not 90,000 CAPTCHAS.
We can go ahead reset your password so you can make sure that an unauthorized third party is not using your account.
If you have any other questions about our services, please feel free to contact us.
----------------------------------
So, I supposed to lose not $15 (around 10,000 credits) but $135 (90,000 credits)... such amount will be comfortable for them to deal with and resolve the isssue... WTF?
BEWARE GUYS. DO NOT USE DeathByCaptcha, they sucks!
DeathByCaptcha support refused to help me... Below is their nasty email reply:
----------------------------------
Dear Customer!
We will be more than happy to provide you all of the assistance needed for your account. However, at this moment we are unable to retrieve the IP address that was used to upload every single CAPTCHA.
As all of those CAPTCHAS were sent, decoded and paid to our human solvers, we will be unable to restore that consumed balance. In addition to that, remember that the "lost" balance of $15 USD that you're reporting cover around 10,000 CAPTCHAS not 90,000 CAPTCHAS.
We can go ahead reset your password so you can make sure that an unauthorized third party is not using your account.
If you have any other questions about our services, please feel free to contact us.
----------------------------------
So, I supposed to lose not $15 (around 10,000 credits) but $135 (90,000 credits)... such amount will be comfortable for them to deal with and resolve the isssue... WTF?
BEWARE GUYS. DO NOT USE DeathByCaptcha, they sucks!
Last edited:
- Dec 21, 2009
- 810
- 170
Hi mikeoff,
Here's a breakdown of how things went on:
1. You contacted support to find out about your balance.
2. You stated that you had $15 balance left (around 10k CAPTCHAs) and they dissapeared.
3. Support verified your account, sent you the counters, and it turned out that you actually submitted 90k CAPTCHAs (+ $100) , which is not near the amount you stated at first.
Considering these discrepancies and given the nature of the service we provide, support was unable to provide you with a log of previously used IPs (because, as you know, our customers tend to use a wide variety of proxies and thus change IPs quite frequently). Then, support offered you to change your password for a more secure one and we never heard from you again.
Given the aforementioned discrepancies, I can understand our support agent's approach to the issue. However, I can also empathize with your situation, that's why I have a-) restored your initial claimed balance of $15; b-) reset your password for a more secure one, please check your BHW Inbox / e-mail Inbox to find it.
Having said this, please know that your feedback is valuable to me and we will be taking scenarios like this into consideration for further security upggrades.
Please, do not hesitate to PM me or contact support again if you need anything else.
Best Regards,
- Dec 15, 2011
- 3,116
- 176
Thank you, James. Appreciate that.
That's how DBC customer service should look like.
Honestjoe
Registered Member
- Dec 26, 2010
- 68
- 26
Avoid death by captcha at all costs, they're the worse captcha service in the history of captcha services, the website is a joke
they're also a bunch of thieves at DBC, they stole my $35 in captcha's, i have not used any captcha's in over 9 months because i have not needed to use them and when i went back to check my death by captcha account afew days ago all my $35 in captcha's were all gone! lol
after i contacted this moron named john from death by captcha he pretty much told me that it was my! problem, to bad
they're a bunch of crooks, never use there service, save your money and use a reputable and honest captcha service instead
they're also a bunch of thieves at DBC, they stole my $35 in captcha's, i have not used any captcha's in over 9 months because i have not needed to use them and when i went back to check my death by captcha account afew days ago all my $35 in captcha's were all gone! lol
after i contacted this moron named john from death by captcha he pretty much told me that it was my! problem, to bad
they're a bunch of crooks, never use there service, save your money and use a reputable and honest captcha service instead
I do not really have a problem with DBC. Some months ago in response to their constant spamming my email I told them they could have all the funds in my account as I did not intend to use them. They drained the account, which is OK by me and was with my permission.
However, they still spam me, and that is not OK by me. I am about ready to mark them as spam.
However, they still spam me, and that is not OK by me. I am about ready to mark them as spam.
- Dec 21, 2009
- 810
- 170
Hi Honestjoe,
I'm a rep. from DBC and I can help you out!
We're really sorry for the inconvenience with our service and our support department. I contacted you over PM to provide you more assistance about this issue.
@JustUs
I have contacted you over PM for more assistance.
If you need a hand with anything else, please let me know.
Best Regards,
I'm a rep. from DBC and I can help you out!
We're really sorry for the inconvenience with our service and our support department. I contacted you over PM to provide you more assistance about this issue.
@JustUs
I have contacted you over PM for more assistance.
If you need a hand with anything else, please let me know.
Best Regards,