As a customer, I just need your reply regarding the process. I was glad at the first time, when you send me the report. However, in just two weeks the link got deleted. Based on your guarantee in this service, I do ask you to fix this problem. Since then, I feel hard to get some replies from you. I have to ask a couple of times in the thread and PM, but you reply just once. I realize that you got some problems, and understand your condition, but I and other customers need an answer, a good answer from you regarding the this service. If you can't deliver your work, kindly refund the money. Thanks