I call them and they got it fixed within 10 minutes.It was frozen for 1 day.
Be honest and open, if you can. Provide what they ask for, if it makes business sense.
I didn't want to provide everything, so I ask them can we just deal with the issues. They want to know more about my business so I showed them what I was doing. I let the chips fall where they may and they decided to keep doing business with me.
Now I know, to have a back up.