Just adding to this really;
Me and Greg are always looking at ways to either improve the service, our customer service and also on ways to to rank your websites. SEO is a changing game and we're pretty good at staying ahead of the game 97% of the time. The other 3% we go back to the drawing board and rank it, tank it, test it and play with it until we can fine tune everything the best we can.
One of the main things that we've always found a pain in the ass is the way we report SERP positions and how much manual work is involved in keeping live proxies, software updates and keeping servers up and running all the time. This is fine if you're running a rank tracking service but in fact this is a tiny tiny tiny section of what we offer. However, this is actually taking up more of our time than anything else SO we have decided to test out a few different options on how you get those reports. We need it to be as streamlined as possible, we don't want to spend two hours a day keeping a server running when we can focus on other things. Pretty much all of our clients use their own rank tracking anyway and they just use ours as a backup.
We have Google Analytics installed on the reports on the server and hardly anyone actually viewed them, so all that time for something that barely anyone actually uses.
So, we have decided to do away with how we run the server, quite frankly it gets on our nerves, it packs up all the time and we would sooner spend that two hours a day (roughly) actually talking with our clients on email/skype etc. We do this pretty well on this already but we want to spend more time live chatting on things like Skype with our clients.
As you can tell by the reviews, we actually really care about ranking your sites and we want to make that service even better.
The key to running a good business is to know where you can improve it, and not being afraid to take big steps to make that change.
Overall, once our testing on the new rank tracking is finished it will be quite frankly, awesome and streamlined!!
BUT (always one)
It's not ready yet, some of you may have got an email this morning with a PDF file attached that showed out of date SERP positions so please ignore that email until we say otherwise, it's really out of date and it's only
A BETA part of the service. It shouldn't have gone out so please don't stress about it being wrong, we know
The aim of this service is to rank your sites, we're pretty darn good at that (read the reviews) but we want to be even better and shifting everything to a streamlined rank tracker will free up ALOT of time, that's time we can spend with you!
