CREDIT CARD CHARGEBACK POLICY
A "chargeback" occurs when a customer disputes a credit card charge. A fraudulent
chargeback occurs when a customer attempts to dispute a charge for merchandise that
they have actually purchased.
Attempting to dispute a valid credit card charge is fraudulent and is illegal.
[Company Name] does not tolerate chargeback fraud, and we follow the following
procedure when this takes place:
1. If you attempt to dispute or deny a valid charge, we will first contact you
directly, because most disputed charges occur as a result of the customer not
recognizing our charge on their statement. You will have ten (10) calendar days to
reverse your dispute upon receipt of our letter.
2. If you do not reverse the dispute or otherwise attempt to resolve the
situation, we will file a police report with your local authorities and seek
criminal charges against you.
3. Your account will be turned over to a collection agency, which will initiate
collection activities as well as report your account as delinquent to all of the
major credit bureaus. In addition to our U.S. collection agency, we also contract
with collection agencies abroad.
4. If you still do not resolve the situation by either reversing the dispute or
reimbursing us for the amount disputed plus our bank fees, we will file a civil
lawsuit against you for the amount disputed, for bank fees related to the
chargeback, for additional damages for the harm your chargeback causes to our
merchant credit record, and for punitive damages as the courts do not take credit
card fraud lightly.
