Dropdown
Power Member
- Mar 7, 2010
- 515
- 293
Wrong. Being aware of a negative feedback provides a way to make up for it with the customer. If the customer wasn't satisfied, and he leaves neg feedback, then you can contact him to make up for it.
Wow! 7878's mailing method REALLY works!
- Thread starter Wings[SENSE]
- Start date
Wrong. Being aware of a negative feedback provides a way to make up for it with the customer. If the customer wasn't satisfied, and he leaves neg feedback, then you can contact him to make up for it.
Wings[SENSE]
Regular Member
- Jan 10, 2010
- 372
- 180
Exactly. And Carlito, G Alerts is not used for feedback/review only.
Professor7
Banned - Failed to manage a dispute resolution
- Dec 9, 2011
- 3,005
- 708
nice dude keep it up,,
carlito
BANNED
- Aug 22, 2010
- 1,152
- 328
Wings[SENSE]
Regular Member
- Jan 10, 2010
- 372
- 180
Unfortunately you can't. You have to bury them with good reviews.
dragonworks
BANNED
- Jul 24, 2010
- 173
- 8
1/8 is a great job. Continue your method.
If you are charging the customer $399 or more a month for rep management that took about 30 minutes to setup initially, monitoring and informing the customer of anything related to their name/business name thru Google Alerts should be really expected. The customer can then deal with it and try to turn an unhappy person into a satisfied one or not.
At minimum, using GA shows the customer you are doing something for them continually besides the feedback forms.
Run-on-Top
Junior Member
- May 18, 2009
- 104
- 28
Very nice man - hang on!
sanjeev2010
Regular Member
- Oct 11, 2008
- 201
- 90
Just putting together another sets of packets for this - local hotels and such like. Some of the reviews are pretty horrific with consist complaints about the same things dating back a few years. Some of these businesses have links to other sites (like tripadvisor and others) with more bad reviews.
Which brings to me to a question - does anyone have any thoughts on where to draw the line? Some of these hotels it would be a FULL TIME job to fix their reputations!
Which brings to me to a question - does anyone have any thoughts on where to draw the line? Some of these hotels it would be a FULL TIME job to fix their reputations!
An "expert" is worth a hell of a lot more than that
Wings[SENSE];3916809 said:
Gotta stay confident and know the value of your service.
If they ask this "do you believe this is worth..." I would tell them "NO. It is worth a great deal more, I am pricing for value. You can, of course, go without this service, and then if things go sour you can pay Reputation Defender $~6k to get started..."
Let the snide tools stew over that one...
I agree with you 100%. Stay confident in your pricing. When any of us doubt our prices, the person on the other end can usually tell.
@Wings - The thing with a to people on BHW is that they are god technically, but not salesmen. In your case, you were dealing with car salesmen that are trained to size people up in seconds. Also, remember every business person knows that the first price is negotiable. So here are my suggestions for you:
- Know that your service provides value. If they 'test' you with something like, "Do you believe your service is worth ...", you can simply say, "everyone checks for a car dealers reputation online before they come one...how much business do you think you are losing every month because of these reviews?, and Yes, I absolutely believe it is worth more than the price I quoted, but I would like to have you as a long term client, and so I quoted a reasonable price". If they test you more about the price, say "if you are ready to sign-up immediately, I could maybe take another 5% of my already reasonable price".
Everything I have written above has a lot to do with Pricing and Negotiation strategies. Car dealers learn this and much more to make a living.
You took action, and that's great. Learn from your experience and keep improving.
Just BTW, I had an offline client crib about my 1,400 price and then I later found out that he is spending 10k+ / month on PPC. That opened my eyes, most businessmen will test you and your price before making a commitment, our part is to expect that and counter it.
Good luck and keep going!
@Wings - The thing with a to people on BHW is that they are god technically, but not salesmen. In your case, you were dealing with car salesmen that are trained to size people up in seconds. Also, remember every business person knows that the first price is negotiable. So here are my suggestions for you:
- Know that your service provides value. If they 'test' you with something like, "Do you believe your service is worth ...", you can simply say, "everyone checks for a car dealers reputation online before they come one...how much business do you think you are losing every month because of these reviews?, and Yes, I absolutely believe it is worth more than the price I quoted, but I would like to have you as a long term client, and so I quoted a reasonable price". If they test you more about the price, say "if you are ready to sign-up immediately, I could maybe take another 5% of my already reasonable price".
Everything I have written above has a lot to do with Pricing and Negotiation strategies. Car dealers learn this and much more to make a living.
You took action, and that's great. Learn from your experience and keep improving.
Just BTW, I had an offline client crib about my 1,400 price and then I later found out that he is spending 10k+ / month on PPC. That opened my eyes, most businessmen will test you and your price before making a commitment, our part is to expect that and counter it.
Good luck and keep going!
Donestrgling
Power Member
- Nov 29, 2011
- 564
- 146
Thats not true, if you read the thread its about making an envelope bulky so it doesnt get processed like regular mail , and has to be process in a different way. Your letter winds up with a huge bar code on it.