Ya, I have no idea why XSserver is getting so many recommendations here on BHW. They are terrible. Your XSserver review is pretty similar to all the real reviews here on BHW. LOL, I guess atleast you got to log in to your account. I didn't even make it that far. They either gave me wrong details or the server was misconfigured becuase I was never able to log on to my server there.
I then tried to get a refund after receiving zero customer support for 2 days and got the same bullsh*t reply. However, when I tried to dispute the paypal charge they sure did hop on that in a timely manner. It would appear they are watching their paypal account and not watching their support tickets.
Funny that they would piss off bh'ers, because if you do a little searching now you can spot multiple smear campaigns against them. Soon they will need to change their name or go out of business.