Permanently Closed Marketplace Sales Thread
- Thread starter sadneck
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teeniegenie
Supreme Member
- Aug 28, 2010
- 1,294
- 666
Nope - you're spot on!
moneyfreedom
Regular Member
- Jul 1, 2011
- 398
- 405
Amen to that. I guess the designers didn't expect BHW members to be able to see the shitty product underneath all their clever marketing bs. "Will fulfill your every need". What a load of crap that is
jamesbelaugh
Regular Member
- Feb 28, 2007
- 256
- 82
Good thing I read this before purchasing. I thought I'd be getting a good deal at $100.
onelifeaway
Registered Member
- Dec 5, 2008
- 66
- 34
Due to usability issues, and advice from individuals we respect, we will be retracting the product for a short period. During this time we will be straightening out any issues we received. (Mainly ease of use issues, payment problems, and upload issues with some of the websites.
For the people that paid at $97, you can keep the product and take the upgrades for free that we will be making, or you can contact us for a full refund.
We will be in contact with our affiliates regarding this issue and put together a conference call of sorts. You will be notified in a week or so when the new launch day will be.
We thank everyone for their continued support and do look forward to working closely with everyone.
Kind regards,
Andrew and Shea Browne
Support Ticket System
For the people that paid at $97, you can keep the product and take the upgrades for free that we will be making, or you can contact us for a full refund.
We will be in contact with our affiliates regarding this issue and put together a conference call of sorts. You will be notified in a week or so when the new launch day will be.
We thank everyone for their continued support and do look forward to working closely with everyone.
Kind regards,
Andrew and Shea Browne
Support Ticket System
crosscheck
Regular Member
- Aug 12, 2010
- 424
- 231
This is not looking very good at all ....no support no responses hope ev1 gets $ back. To leave everyone hang'n and have NO communication NOT COOL! Sounds like another WSO gone bad
SEORasta
Senior Member
- Sep 22, 2010
- 1,000
- 235
Def can see this software working out once the kinks are gone. I would suggest of making notes of everyone that paid so when its TRULY time to release OR looking for more beta testers you come to the ones that paid first. That way you will get a better feel on how better the software and other things were better then before.
SamuelCoats
Junior Member
- Feb 4, 2009
- 106
- 125
i waited 24 hours for the product to be delivered (payment processing issues)
took a while to get the product activated (closed it 3 times before activation popped up)
account creation was ok, failed a fair bit and had massive captcha problems and requires FULL USE OF THE PC. I was like errrr..... since when do bots click and stuff?
still usable on a server and I will be using it for video distribution, but not for the spam I was hoping I could do...
took a while to get the product activated (closed it 3 times before activation popped up)
account creation was ok, failed a fair bit and had massive captcha problems and requires FULL USE OF THE PC. I was like errrr..... since when do bots click and stuff?
still usable on a server and I will be using it for video distribution, but not for the spam I was hoping I could do...
Velvet
Junior Member
- Feb 18, 2009
- 199
- 148
My experience:
registration: 81 success (took 1 hour)
email verification on hotmail: didnt worked at all..verified manually
adding new video to upload: didnt worked for me, had to modify the example file
upload: 1!!!! success of 81 and it took more than 3 hours to finish
refund asked, support said I will get it asap..(happend 24 hours before) dont get money yet...
registration: 81 success (took 1 hour)
email verification on hotmail: didnt worked at all..verified manually
adding new video to upload: didnt worked for me, had to modify the example file
upload: 1!!!! success of 81 and it took more than 3 hours to finish
refund asked, support said I will get it asap..(happend 24 hours before) dont get money yet...
When a thread/product is shit it gets bashed. You want people to post fake glorious comments so that other people will buy? People need to make others aware in their reviews/comments, good or bad. The owners should have thought this through and tested the product BEFORE releasing it.
Hi folks long time lurker, first time poster (please forgive the strong tone of this post but it has to be said).
I agree that andrew and shea were right to retract their product. However I don't think many of the unhappy purchasers are a bunch of moaners they are really annoyed and rightly so.
This product launch has been hyped up for such a long time and many purchasers have been waiting patiently while the beta testers and the brownes have tried to get it to market.
Most of us realise from using amr that no matter how good a product is there will always be problems or little glitches. What we do not expect is a total lack of personal communication - no replies to vmr forum posts, no replies to support tickets and no replies to personal emails sent.
Last time the launch was delayed from 1st september to 5th september we all got a nice email explaining and saying sorry for the delay - that was a nice touch.
This time however I have had to search on google to find this thread and visit the homepage of vmr to find out that it wasn't just me having issues.
I can understand why andrew and shea didn't send me a personal reply as they are having a lot of issues but surely a general email to everyone would have sufficied?
As most of us in business know you are only good as your last customer and at the moment it isn't looking very good for andrew and shea.
Taking this into account I think that andrew and shea should not just say wait for the issues to be resolved or have your money back. This then leaves the purchaser with two options either (a) wait patiently for the issues to resolve. (b) ask for a refund.
I think this is a big mistake from andrew and shea as some purchasers will ask for their refund based on their frustrations and leave negative reviews. Those of us (me included) who believe andrew and shea are genuine and will eventually come up with the goods will wait patiently for the software to work to an acceptable standard.
However at this point in time I couldn't bring myself to give them a positive review as I feel they haven't provided an acceptable level of customer service.
Being a Brit we are used to rubbish or non existent service but even we have our limits when it comes to service.
It is very hard to turn a a bad situation like this in terms of PR. If I were andrew and shea I would offering my apologies left, right and centre to my purchasers even if I felt personally offended or disagreed with some of their comments - this I am sure is something most of us realise when dealing with customers you sometimes have to bite your tongue.
I for one would be happy if andrew and shea refunded all the initial purchasers as we are acting in affect now like beta testers, whom I may add first started testing the product did so for free!
Another option would be to offer a partial refund. Basically whatever it takes to get all the unhappy purchasers into happy purchasers as many potential purchasers like to buy on good reviews and and if you are not getting good reviews then you may lose a lot of your potentials buyers.
If you are listening andrew and shea please don't lose heart you have potentially great bit of software that could make you a lot of money. As long as you appease all the unhappy initial purchasers I think what has happened recently will be forgotten by most people and you guys can look forward to a bright and profitable future.
Looking foward to your response andrew and shea.
Kindest regards
51st state
almost 3 days guys and I still havnt received any links or the serial.. andrew has sent 2/3 emails asking if it's arrived.. can you not check this in your system..
1 email every 24 hours is also very poor.. just sent 'another' email andrew.. can you respond and not make it 24 hours with a useless answer please.. ?
1 email every 24 hours is also very poor.. just sent 'another' email andrew.. can you respond and not make it 24 hours with a useless answer please.. ?
bluecoyote
Regular Member
- Nov 15, 2008
- 203
- 81
hi guys
first.. I have to say this
I have never seen such a bunch of whining pea minded children then on this thread.
waaaaaaaaa!!!!!! scammers... waaaaaa!!!!!
these guys I owe nothing.
I mistakenly ordered the $297.. they refunded
i bought in for $97
now trying the product its obvious that its still needs some work.. ok
I canceled they refunded.
these guys are professional and they are doing the right thing.. so lets cut these guys some slack
now what I would do is change my marketing to eliminate these low end whiners from ever affording the product
you should charge more and have it hosted in a cloud.. and let the real business men do some business.
develop a higher end product and charge more.. host it on a cloud so there is no software to download.. so you won't get these same whiners.. trying to get a free copy
and focus on higher end business men instead of children
the concept is great and i feel that in time they will evolve.
just my 2 cents
bluecoyote
first.. I have to say this
I have never seen such a bunch of whining pea minded children then on this thread.
waaaaaaaaa!!!!!! scammers... waaaaaa!!!!!
these guys I owe nothing.
I mistakenly ordered the $297.. they refunded
i bought in for $97
now trying the product its obvious that its still needs some work.. ok
I canceled they refunded.
these guys are professional and they are doing the right thing.. so lets cut these guys some slack
now what I would do is change my marketing to eliminate these low end whiners from ever affording the product
you should charge more and have it hosted in a cloud.. and let the real business men do some business.
develop a higher end product and charge more.. host it on a cloud so there is no software to download.. so you won't get these same whiners.. trying to get a free copy
and focus on higher end business men instead of children
the concept is great and i feel that in time they will evolve.
just my 2 cents
bluecoyote
A real businessman would frown upon the launch fiasco of vmr and the lack of communication from andrew and shea.
They messed up and they are human and it's not really the mistake that they have made that has angered most of us it is their reaction to the problem.
Does a politician go silent and into hiding when he has messed up? It is how you react to a crisis that makes or breaks you.
There's still time to turn it around guys.
They messed up and they are human and it's not really the mistake that they have made that has angered most of us it is their reaction to the problem.
Does a politician go silent and into hiding when he has messed up? It is how you react to a crisis that makes or breaks you.
There's still time to turn it around guys.
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