DR Resolved umurcuk35 v. RankFetch

[BassTrackerBoats]

i understand the seller could not work with the phone number provided

can the seller provide documentation or any evidence that the first phone number is not working, and is suspended as he claims?

You admitted it above.

 

[umurcuk35]

i echod what seller told us - i wasnt aware that it was suspended and it would not work -- we would have provided the 2nd number to begin with at the first place

at this point seller has not provided any evidence that the 1st number does not work - and we are not entirely sure if that is the case......

thats why im asking the seller to provide evidence for the issue with the first number -- and prove that this not being a seller issue? -- and there is no misleading by the seller on this end

 

[BassTrackerBoats]

i echod what seller told us

But you stated that you understand that the seller could not work with the number provided.

Whether that was an echo or not, it was your statement.

 

[umurcuk35]

to clarifty on what i meant in my statement: this particular seller, RankFetch, could not work with the first number provided

there could be various reasons for that - maybe they did not even try the 1st number until past their delivery deadline and asked for the 2nd number to make up for the missed timeline? -- or maybe a skill issue in the sense that another seller could have been provided listing with the 1st number regardless?

all we are saying is that they have not provided anything factual to make a conclusion on that - and we are asking: is the 1st number really not working-- or is it something else?

its easy to make other statements / claims on this end.... thats why we are asking for evidence for their claims so that one can rule out claims such as: this is a skill issue, or this is another seller issue..?


this way - we know with evidence that 1st number was indeed the cause of the problem; coming to an objective understanding

 

[BassTrackerBoats]

to clarifty on what i meant in my statement: this particular seller, RankFetch, could not work with the first number provided

there could be various reasons for that - maybe they did not even try the 1st number until past their delivery deadline and asked for the 2nd number to make up for the missed timeline? -- or maybe a skill issue in the sense that another seller could have been provided listing with the 1st number regardless?

all we are saying is that they have not provided anything factual to make a conclusion on that - and we are asking: is the 1st number really not working-- or is it something else?

its easy to make other statements / claims on this end.... thats why we are asking for evidence for their claims so that one can rule out claims such as: this is a skill issue, or this is another seller issue..?


this way - we know with evidence that 1st number was indeed the cause of the problem; coming to an objective understanding

You stated that you understand that the seller could not work with the number provided.

Look, I can only go by the facts presented and the words spoken by the accused and the accuser.

At this point, you are trying to find a loophole that you actually closed with your own statement.

If I were the seller, I would have contacted you, as that is just good customer service, but it's not actually their responsibility to contact you if you give them bad information. Like I said, I would have, and those that I interact in business would have, but we go above and beyond.

Maybe they tried and had to wait for a response, maybe they said, "The customer didn't provide what is needed so I'll put them on the back burner until they do", maybe they were annoyed you gave them something they could not work with,,, but the onus is on you to provide a complete package of workable information.

In about 8 hours or so, I'll read over all the content in this thread and make a decision as this conversation is becoming a bit circular at this point.

 

[umurcuk35]

we understand your points

their timeline does not really make sense to us

- feb 3: i followed up asking for update
- feb 4: they reploed saying they will update me -- they did -not- mention a need for a new phone number yet
- feb 5: they said they need a new phone number

this timeline automatically means that they were not aware of the issue with the 1st phone number within their delivery deadline

they discovered that issue -only- after their delivery deadline has already passed --- they ecountered that problem beyond their delivery deadline anyways...? even if we were to assume first phone worked perfectly; based on the timeline delivery would not have happened within their timeframe anyways...

this strongly emphasizes the need for evidence for their claims asl well..

we are not trying to find a loophole, we are just pointing out that the sequences of events does not align with their stated delivery timeline - thank you for your attention to this manner

 

[BassTrackerBoats]

Dispute Summary​

This dispute has been found in favour of the accused due to the fact that the accuser did not provide what was required to provide the service.

The dispute thread will remain live but locked.