Two weeks is unfortunately still within the “normal” review window for Meta, especially after a failed video verification. Once facial verification fails or triggers additional flags, the account usually goes into a higher-level manual review queue, which is much slower.
Here’s what I would suggest strategically:
1. Don’t spam new appeals
Opening multiple tickets can actually slow things down. Stick to one active case and reply inside that thread every 4–5 days asking for a status update.
2. Check Business Manager access
If your ad account is inside a Meta Platforms Business Manager and you have another admin, try accessing the ad account through business.facebook.com directly.
If the ad account is still running, that means the restriction is profile-level, not ad-account-level (yet).
3. Secure your assets immediately
Add a backup admin (if possible).
Remove any risky payment methods.
Screenshot all active campaigns, audiences, and creatives.
Prepare for a potential full shutdown.
4. Policy angle matters If the profile was disabled after video verification, it’s often:
Identity mismatch
Automation suspicion
Prior policy violations
Network/IP red flags
If you’ve ever used automation tools, proxies, or logged in from unusual IPs, that may have triggered it.
5. Escalation path If you have access to live chat support inside Ads Manager, use that instead of the normal support inbox. Chat agents can sometimes escalate internally faster than ticket replies.
6. Worst-case strategy Prepare a backup:
Warm up a new profile slowly
New device
Clean IP
No immediate ad activity for 7–14 days
Do NOT immediately connect the old ad account to a new profile — that can cause chain bans.
Regarding traffic strategy (since you’re promoting externally):
If you're pushing traffic to:
here
Be extremely careful. If your Meta account was running adult or borderline content traffic, that alone could be the reason for restriction. Meta is very strict on adult content, even soft adult landing pages.
If you want to keep that niche:
Avoid using personal profiles
Never mix with compliant business assets
Separate everything (device/IP/business manager)
Reality check:
If it's already in extended review for 2+ weeks after failed video verification, recovery probability decreases significantly. At that point, parallel recovery + replacement setup is the safest strategic move.
If you want, tell me:
Was the ad account running adult offers?
Were you using proxies or automation?
Was the profile new or aged?
Then I can give you a more precise recovery probability and next move.
