HONEST REVIEW of YOU PROXY after using last several months. IPs are good. Service Was Great. But today I met a CS agent who made me so angry and wasted my time that I couldn't help but post about it.
I have 7 IPs with them; all of them work quickly, but one IP is always slow. But I was busy and didn't get time to complain it earlier. Today, when I needed to use it urgently, I contacted customer support. He asked for proof, and I gave it to him. He let me wait 40 minutes, do various things (speed test with proxy, without proxy), but at the end asked me to extend the IP to the replacement.
This made me quite angry because I have 7 active IPs and have been using them for so long. If they had asked me to extend for a replacement at the beginning, I would have done it. Replacement shouldn't take more than 5 minutes. But after wasting my time, they asked me to do it. When I said I was going to post on the BHW review, he did it at the end.
I have never faced this issue with their service before. Please fix your customer service team. Give them some training, and how they should treat customers based on their history.