I got robbed by Nexo Crypto Exchange for over 120k, any ideas how can I get it back

[Noah123]

I had over $123,000 on Nexo, holding NEXO tokens, Platinum status, and I was part of their Private Clients program with the portfolio boost. On October 10th, 2025, around 23:00 CET, the Nexo app completely stopped working for me. I couldn’t add USDT, swap, manage my loan, nothing. I was literally inside the app trying to fix it, and I have screen-time proof showing it was frozen.

At 23:12 I suddenly got an email saying my LTV changed to 76.92%.
At 23:20 I got another email telling me my collateral had been fully liquidated.

When I finally managed to get back into the app at 00:26 CET, everything was gone. My entire $123K portfolio was wiped out while I was stuck watching the app glitch out.

This isn’t even the first time something like this has happened. Coinfomania reported in April 2025 that Nexo had already been accused of unfair liquidations worth $10 million. People were saying the same thing back then: the app wasn’t working and they only got two emails before losing everything.

Nexo is registered in the Cayman Islands and acts like it’s untouchable. They ignore EU and US courts and even ignore letters from lawyers who represent affected users. And Antoni Trenchev is nowhere to be found.
When Binance had system issues, they actually compensated their users. Nexo stayed silent. They didn’t just liquidate me, they took everything while their own platform was offline.

Any ideas how can i get this money back would be appriciated.

 

[HenryObi]

I had over $123,000 on Nexo, holding NEXO tokens, Platinum status, and I was part of their Private Clients program with the portfolio boost. On October 10th, 2025, around 23:00 CET, the Nexo app completely stopped working for me. I couldn’t add USDT, swap, manage my loan, nothing. I was literally inside the app trying to fix it, and I have screen-time proof showing it was frozen.

At 23:12 I suddenly got an email saying my LTV changed to 76.92%.
At 23:20 I got another email telling me my collateral had been fully liquidated.

When I finally managed to get back into the app at 00:26 CET, everything was gone. My entire $123K portfolio was wiped out while I was stuck watching the app glitch out.

This isn’t even the first time something like this has happened. Coinfomania reported in April 2025 that Nexo had already been accused of unfair liquidations worth $10 million. People were saying the same thing back then: the app wasn’t working and they only got two emails before losing everything.

Nexo is registered in the Cayman Islands and acts like it’s untouchable. They ignore EU and US courts and even ignore letters from lawyers who represent affected users. And Antoni Trenchev is nowhere to be found.
When Binance had system issues, they actually compensated their users. Nexo stayed silent. They didn’t just liquidate me, they took everything while their own platform was offline.

Any ideas how can i get this money back would be appriciated.

This is disturbing because I actually have a few thousands with them. Though I never take loans at all.

Have you reached out to their support? Also, I don't know your country and how possible it is to consider a lawsuit. This might be expensive.

 

[Noah123]

This is disturbing because I actually have a few thousands with them. Though I never take loans at all.

Have you reached out to their support? Also, I don't know your country and how possible it is to consider a lawsuit. This might be expensive.

bro move that money immedietly before you get robbed, I reached out they are ghosting me

 

[servury]

Sorry for your loss, but I can't help but point out that crypto was literally invented by a person who had enough of platforms and institutions controlling their money.

Keep your crypto in a cold wallet, simple as that.

 

[Noah123]

Sorry for your loss, but I can't help but point out that crypto was literally invented by a person who had enough of platforms and institutions controlling their money.

Keep your crypto in a cold wallet, simple as that.

yea i moved all my crypto to cold wallet now, but damage is done already

 

[servury]

yea i moved all my crypto to cold wallet now, but damage is done already

If I was you, I would look into taking them to court. Have you looked into that avenue?

And what if your Nexo account had been hacked and it wasn't the actual platform who robbed you?

 

[HenryObi]

bro move that money immedietly before you get robbed, I reached out they are ghosting me

This is troubling. There's an active Nexo sub on reddit, sometimes their support posts there. You might want to post about your matter there, it'll attract attention from both active users and support.

 

[Noah123]

This is troubling. There's an active Nexo sub on reddit, sometimes their support posts there. You might want to post about your matter there, it'll attract attention from both active users and support.

I posted in all crypto subs all posts are mine, Nexo immedietly removes my posts, they are sneaky little bastards

 

[HenryObi]

I posted in all crypto subs all posts are mine, Nexo immedietly removes my posts, they are sneaky little bastards

How is it possible that Nexo would remove posts that are not on platforms they control?

you might want to go the lawsuit route.

 

[Yoram]

Damn, that's rough and sounds like something that isn't fixed by a call

 

[Noah123]

How is it possible that Nexo would remove posts that are not on platforms they control?

you might want to go the lawsuit route.

Because it is their subreddit, they cant remove in other crypto subs but in Nexo sub they are mods they can do whatever they want. I dont know who to sue they are hiding

 

[Noah123]

Damn, that's rough and sounds like something that isn't fixed by a call

I dont know what to do thats almost all money i have

 

[Noah123]

bump

 

[Racc00n]

Jesus, it's beyond my comprehension how people can hold such amounts on unknown exchanges. every time I get money on Binance (which is top-1 and considered trustworthy), I try to cashout immediately.
on the subject: take a loss and move on. it was a painful lesson to learn.

 

[Qianshen]

Sorry for your loss, it is impossible to recover your funds I think
The only thing that you can do is hire a lawyer and start a law suite

 

[markcarta]

I had over $123,000 on Nexo, holding NEXO tokens, Platinum status, and I was part of their Private Clients program with the portfolio boost. On October 10th, 2025, around 23:00 CET, the Nexo app completely stopped working for me. I couldn’t add USDT, swap, manage my loan, nothing. I was literally inside the app trying to fix it, and I have screen-time proof showing it was frozen.

At 23:12 I suddenly got an email saying my LTV changed to 76.92%.
At 23:20 I got another email telling me my collateral had been fully liquidated.

When I finally managed to get back into the app at 00:26 CET, everything was gone. My entire $123K portfolio was wiped out while I was stuck watching the app glitch out.

This isn’t even the first time something like this has happened. Coinfomania reported in April 2025 that Nexo had already been accused of unfair liquidations worth $10 million. People were saying the same thing back then: the app wasn’t working and they only got two emails before losing everything.

Nexo is registered in the Cayman Islands and acts like it’s untouchable. They ignore EU and US courts and even ignore letters from lawyers who represent affected users. And Antoni Trenchev is nowhere to be found.
When Binance had system issues, they actually compensated their users. Nexo stayed silent. They didn’t just liquidate me, they took everything while their own platform was offline.

Any ideas how can i get this money back would be appriciated.

@Noah123 I had a similar experience with Nexo liquidations in 2026 and I'm looking to connect with others affected. Could you send me a private message please?