Your Own Website with Chat Support or a Third-Party Messaging Service?

[BassTrackerBoats]

If you have your own site with an instant messaging service on it, the chances of an imposter taking your clients and sullying your reputation are significantly less.

I get that some of the sellers need to use a third-party service, as I've chatted with some, and it makes sense for them, but that is still leaving the door open for the bad guys. I can't find fault in their reasoning, though, as what was shared with me makes sense in terms of customer service.

But here's the thing, even though a seller may be a freelancer, it is significantly more professional to have your own site, with your own chat element.

A domain is like 15.00 a year, WP themes that look professional and can be customized to your liking are generally free, and there are a bunch of free chat plugins that you can use.

Perhaps you want to add a logo, and you should certainly include a favicon. I suppose you can purchase that for around $15.00 as well, if you don't have the necessary skills.

A blog on your site, where you talk about your service, is going to sell for you as well. Even if you want to post your blog in a language that is a little hard for you, AI will help you.

The other thing is that it will set you apart from the TG crowd as one who is a professional at the services you provide, as that would put the TG sellers in your rear view mirror.

So, for like 30.00 you can look like a Ferrari dealership instead of a used car lot.

Make yourselves more money and take a couple of hours to set that up and I'd bet you will increase your revenue.

 

[Opulentos]

Tidio was a lifesaver for me, helped me convert sales from my traffic through direct sources. Made it using an AI chat feature that answered 95% of their questions and helped close sales if possible and if not, it’d send me their full transcript so I know what to help that potential lead with

 

[SirTop]

Overall, having the site benefits both parties.

You can also transfer your clients directly from the chat support to the third-party service if that's what they want

 

[Killswitchs]

There's a lot in what you are saying however, a lot of clients prefer to communicate on Telegram so web masters have no choice otherwise they will lose conversions. but, if you are an established business with good revenue you can afford to lose those CVR and avoid those risks that you mentioned.

 

[UnusualSubstance]

Yup.

If you can afford jr VIP and the BST fee you can absolutely afford to make a website/funnel.

Telegram offers nothing for real sellers other than the bad reputation it has for scammers on here.

Do you really want to be associated with a scammy platform and thus ruin your brand reputation all to save a few bucks?

It's way easier to set up a simple landing page, collect leads and upsell them.

And those leads are a great asset to your business since they're yours.

Besides on Telegram the entire chat can be deleted or you can be banned.

PS: For me personally if I see a telegram on a bst it's instantly a major red flag.

PPS: Telegram is great for personal use I use it for that but definitely not for business purposes.

Edit: oops I misread this post I thought it was pertaining to bsts.

 

[queenofremovals]

A website definitely helps, but it depends on the niche. Some spaces need that extra layer of professionalism, others care more about fast comms.

 

[BassTrackerBoats]

A website definitely helps, but it depends on the niche. Some spaces need that extra layer of professionalism, others care more about fast comms.

It depends on the level of customer service, not the niche.

 

[brendstill]

If you have your own site with an instant messaging service on it, the chances of an imposter taking your clients and sullying your reputation are significantly less.

I get that some of the sellers need to use a third-party service, as I've chatted with some, and it makes sense for them, but that is still leaving the door open for the bad guys. I can't find fault in their reasoning, though, as what was shared with me makes sense in terms of customer service.

But here's the thing, even though a seller may be a freelancer, it is significantly more professional to have your own site, with your own chat element.

A domain is like 15.00 a year, WP themes that look professional and can be customized to your liking are generally free, and there are a bunch of free chat plugins that you can use.

Perhaps you want to add a logo, and you should certainly include a favicon. I suppose you can purchase that for around $15.00 as well, if you don't have the necessary skills.

A blog on your site, where you talk about your service, is going to sell for you as well. Even if you want to post your blog in a language that is a little hard for you, AI will help you.

The other thing is that it will set you apart from the TG crowd as one who is a professional at the services you provide, as that would put the TG sellers in your rear view mirror.

So, for like 30.00 you can look like a Ferrari dealership instead of a used car lot.

Make yourselves more money and take a couple of hours to set that up and I'd bet you will increase your revenue.

Having a website for your service, will surely give you more advantage that some sellers who doesn't.

 

[kavyapharma]

Having a website with chat support builds credibility and control, while third-party messaging services offer convenience. Choosing the right option depends on your budget, business goals, and customer expectations.

 

[Brickbat1]

You can actually use services like tawk.to integrated into your website to get notified instantly and chat with your website visitors directly.

 

[mohammedbryan]

Just a question, as you are also mod who over see dispute section, What if a Complainant use inspect element on the website and show whatever telegram or whatsapp or any social media handle and put fake screenshot, than how it will be handled? as i am planning to start a BST so want to be on safe side.

 

[Brickbat1]

Relax. There are means and ways. Create your BST.

 

[BassTrackerBoats]

Just a question, as you are also mod who over see dispute section, What if a Complainant use inspect element on the website and show whatever telegram or whatsapp or any social media handle and put fake screenshot, than how it will be handled? as i am planning to start a BST so want to be on safe side.

I don't oversee it.

I'm a Mod, not an Admin.

In the dispute resolution subforum, we go by the required evidence as outlined here, by @PetraAnn:

https://www.blackhatworld.com/seo/dispute-resolution-rules-procedures.1246633/

 

[PetraAnn]

Just a question, as you are also mod who over see dispute section, What if a Complainant use inspect element on the website and show whatever telegram or whatsapp or any social media handle and put fake screenshot, than how it will be handled? as i am planning to start a BST so want to be on safe side.

We have methods to help us find doctored images. It does happen, thankfully not a lot AND it's not fool proof. This is why I will tirelessly advocate for sellers (sales thread or premium member using the WTB/HAF sections) to do the majority of the conversation in BHW DMs. Neither party can delete the messages, change usernames, doctor the text or images attached, etc and so on.

The Disputes that are generally the easiest is where we have much of the conversation in DMs. So if you want to be on the safe side, remember this and take the time to do the bulk of the discussion in a DM vs. taking them off the forum.

 

[mohammedbryan]

We have methods to help us find doctored images. It does happen, thankfully not a lot AND it's not fool proof. This is why I will tirelessly advocate for sellers (sales thread or premium member using the WTB/HAF sections) to do the majority of the conversation in BHW DMs. Neither party can delete the messages, change usernames, doctor the text or images attached, etc and so on.

The Disputes that are generally the easiest is where we have much of the conversation in DMs. So if you want to be on the safe side, remember this and take the time to do the bulk of the discussion in a DM vs. taking them off the forum.

Yes i am excluding all the off-forum contacts when i will start my BST and keeping all the conv on BHW DM.

 

[PetraAnn]

Yes i am excluding all the off-forum contacts when i will start my BST and keeping all the conv on BHW DM.

Trust me when I say that makes me VERY happy to hear. Keeping it on BHW really does make it easier for us to help you guys.

 

[piisang]

That’s funny, thanks for sharing.

 

[A2Z Designing]

Well said. Relying on third-party platforms is not as credible as having your own website with a functional chat system. Although it's a small investment, the professionalism and trust it fosters will more than make up for it.

 

[za515217964]

If you have your own site with an instant messaging service on it, the chances of an imposter taking your clients and sullying your reputation are significantly less.

I get that some of the sellers need to use a third-party service, as I've chatted with some, and it makes sense for them, but that is still leaving the door open for the bad guys. I can't find fault in their reasoning, though, as what was shared with me makes sense in terms of customer service.

But here's the thing, even though a seller may be a freelancer, it is significantly more professional to have your own site, with your own chat element.

A domain is like 15.00 a year, WP themes that look professional and can be customized to your liking are generally free, and there are a bunch of free chat plugins that you can use.

Perhaps you want to add a logo, and you should certainly include a favicon. I suppose you can purchase that for around $15.00 as well, if you don't have the necessary skills.

A blog on your site, where you talk about your service, is going to sell for you as well. Even if you want to post your blog in a language that is a little hard for you, AI will help you.

The other thing is that it will set you apart from the TG crowd as one who is a professional at the services you provide, as that would put the TG sellers in your rear view mirror.

So, for like 30.00 you can look like a Ferrari dealership instead of a used car lot.

Make yourselves more money and take a couple of hours to set that up and I'd bet you will increase your revenue.

You make a strong case for freelancers having their own site with a chat feature to appear more professional and secure. For someone convinced by your argument, what would be the very first step you'd recommend they take to set this up, and what's the biggest pitfall to avoid in the process?

 

[BassTrackerBoats]

You make a strong case for freelancers having their own site with a chat feature to appear more professional and secure. For someone convinced by your argument, what would be the very first step you'd recommend they take to set this up, and what's the biggest pitfall to avoid in the process?

The first step is to build a site and add in a chat feature.

The biggest pitfalll would to have your site look spammy.