Facebook Is Holding My Money – Please Help!

[Nourrono]

I’ve been participating in Facebook’s Performance Bonus program for over 2 years now, and I used to receive regular monthly payments. However, for the past 4 months, Facebook hasn’t paid me at all. The status of all payments is stuck at “Processed.”

I’ve tried contacting Facebook Support multiple times, and each time they tell me that my payout account is on "hold" and claim they’ve removed the "hold". But when the next payout date comes, I still don’t receive any payment.

They never explain what the root cause of the issue is, just keep repeating the same cycle: saying my account is on hold → saying it’s been resolved → but the problem remains exactly the same.

Can anyone please suggest how I can actually resolve this? I would really appreciate it. Thank you so much.

 

[Nourrono]

any help, please

 

[Tictioni]

Do you use your own content? And does your page have any warnings?

 

[camgroup]

Does page have any Strike or community guideline warning?

 

[Nourrono]

Do you use your own content? And does your page have any warnings?

I post my own content. Both my page and my payouts account have no violations or warnings at all. Even Facebook Support never mentioned any issues with my page, they only said that my payouts account was on hold and that they had already removed the hold. But in the end, I still haven’t received any payment.

 

[Nourrono]

Does page have any Strike or community guideline warning?

No, my page is clean, no violations or warnings at all.

 

[Anonymous Seller]

Here’s what you can do bro

1. Escalate the Issue Internally: When contacting support, ask specifically for a Tier 2 or Monetization team escalation. Use language like:
   “This issue has persisted for months despite multiple support claims of resolution. I request an urgent escalation to the Monetization Payments team.”
2. Use the Creator Support Channel (if you have access):
   Go to https://www.facebook.com/creatorsupport and initiate a live chat during business hours.
3. Check Monetization Policies: Visit Meta’s Monetization Support Tool to confirm there are no hidden issues or violations on your account.
4. Switch Payout Method: Some creators have resolved similar issues by removing and re-adding payout details (e.g., switching to PayPal or another bank

 

[Lucy Lucyy]

I’ve had the same issue before - payout marked “Processed” but no money received. Support kept saying it’s resolved, but nothing changed.
Try escalating the case via Meta Business Help or raising a formal complaint through the payment support channel. You can also try changing payout details to refresh the account status.

 

[Nourrono]

Here’s what you can do bro

1. Escalate the Issue Internally: When contacting support, ask specifically for a Tier 2 or Monetization team escalation. Use language like:
   “This issue has persisted for months despite multiple support claims of resolution. I request an urgent escalation to the Monetization Payments team.”
2. Use the Creator Support Channel (if you have access):
   Go to https://www.facebook.com/creatorsupport and initiate a live chat during business hours.
3. Check Monetization Policies: Visit Meta’s Monetization Support Tool to confirm there are no hidden issues or violations on your account.
4. Switch Payout Method: Some creators have resolved similar issues by removing and re-adding payout details (e.g., switching to PayPal or another bank

I tried almost everything you said, but it didn't work. Your Creator Support Channel link is not accessible.

 

[Nourrono]

I’ve had the same issue before - payout marked “Processed” but no money received. Support kept saying it’s resolved, but nothing changed.
Try escalating the case via Meta Business Help or raising a formal complaint through the payment support channel. You can also try changing payout details to refresh the account status.

How to "raise a formal complaint through the payment support channel"? I contacted the support in my payouts account, they said they are the dedicated support for payouts and they escalated my case to payouts team, but that didn't solve anything.

I changed my payment method too, didn't work. Do I need to change my tax info?

How about your case, did you solve it and get your money?

 

[BAM AGENCY MARKETING]

This situation is quite common, you should ask Meta to escalate this case to a higher level of support. Also, try removing and re-adding the payment account to fix the system error. Make sure that during the process, you do not violate or get flagged on your site.

 

[LUMINOUS AGENCY]

This issue can be caused by multiple factors - technical bugs, policy reviews, or payout account verification delays. Sometimes even if support says it’s resolved, the system still takes time to update.

 

[Mrnewbie]

I post my own content. Both my page and my payouts account have no violations or warnings at all. Even Facebook Support never mentioned any issues with my page, they only said that my payouts account was on hold and that they had already removed the hold. But in the end, I still haven’t received any payment.

No, my page is clean, no violations or warnings at all.

How to "raise a formal complaint through the payment support channel"? I contacted the support in my payouts account, they said they are the dedicated support for payouts and they escalated my case to payouts team, but that didn't solve anything.

I changed my payment method too, didn't work. Do I need to change my tax info?

How about your case, did you solve it and get your money?

Please use the multi-quote feature here How to Use the Multi-Quote Feature on BHW.

 

[Nourrono]

This situation is quite common, you should ask Meta to escalate this case to a higher level of support. Also, try removing and re-adding the payment account to fix the system error. Make sure that during the process, you do not violate or get flagged on your site.

Facebook Support said they already escalated my case to the payouts team, but nothing has been resolved. I also tried changing the payment method. As for "removing and re-adding the payment account", it doesn’t seem possible on my end — could you please guide me through it? Thank you.

This issue can be caused by multiple factors - technical bugs, policy reviews, or payout account verification delays. Sometimes even if support says it’s resolved, the system still takes time to update.

If you have any solutions for the issues you mentioned, please help me out

 

[RankMancer]

Been there support just circles you Try escalating through Meta Business chat or submitting a legal inquiry via the help form Sometimes that shakes things loose

 

[Agency HLV]

Please try updating your payment method, create a new support session with the support department.

 

[Nourrono]

Been there support just circles you Try escalating through Meta Business chat or submitting a legal inquiry via the help form Sometimes that shakes things loose

How to get "Meta Business chat"? I thought it's only for people who run ads?

Please try updating your payment method, create a new support session with the support department.

Like I said, I updated my payment method, doesn't work, I also created multiple support sessions, it does nothing.

 

[sabbirbd5250]

That’s frustrating and unfortunately not uncommon with Facebook’s bonus payouts. When support keeps saying your account is on hold and then claims it’s resolved but nothing actually changes, the issue is likely buried deeper on their backend systems where the frontline support can’t do much. Try changing your payout method and re-verifying all your tax and identity details just in case something glitched there. Also, don’t rely only on the in-app support—go through Meta’s Business Help Center and push for the issue to be escalated to their payments or monetization team. If you have access to partner or agency-level support, definitely use it. Some users have had luck raising the issue publicly on X or LinkedIn by tagging Meta accounts to get someone’s attention. Keep documentation of everything. If the issue drags on, you might eventually need to raise it through formal complaint channels depending on your country.

 

[trbotin]

You’re not alone — a lot of creators are seeing payout issues with FB bonuses lately.
Try escalating via Meta Business Support chat or through the Content Support Inbox if available.
Also consider tagging @MetaCreators or @Meta in posts for visibility — sometimes it pushes action.

 

[ChicagoReeves]

Hi, did you ever fix this? I have 5 figures showing as 'processed'