DR Resolved @Bio-Hazard vs @Synapses

[Synapses]

Perhaps you could conduct yourself professionally should you get another dispute thread against you.

You acted inappropriately here, and your report saying a staff member was out of line was out of line.

I'm sorry you are in a predicament there. Your actions are well past what is acceptable in the BHW society.

“Get a life” wasn’t some personal attack or out-of-line insult. It was a friendly advice to someone wasting their time (and everyone else’s) ranting because they couldn’t figure out how to hack YouTube in a few days after spending a couple of bucks. Then they turn around and flood the forum demanding a refund after burning through resources. If anything, that level of entitlement is what’s really inappropriate.

That aside, I’ve already acknowledged the situation and offered a reasonable apology in the beginning of the thread that the responsible team couldn't check this because of force majour event. I also mentioned that our team would follow up. What I got in return by your moderator was this:

“In what way are they affected? Have they been called up by the IDF or something?”

That comment, later edited by your moderator, was incredibly dismissive and, frankly, out of line. Just to be clear - I’m not going to disclose where our staff live, their ethnicity, or personal circumstances just to resolve a petty argument on a forum.

What’s frustrating is how this entire situation was mishandled by your so called administrator -whose idea of conflict resolution seemed to be something like let me just "press the red button"- on a $25 dispute with a partner that’s been working with you for over four years. That kind of treatment isn’t just disappointing, it’s unprofessional.

Thanks,

 

[Bio-Hazard]

What’s frustrating is how this entire situation was mishandled by your so called administrator

All this seller can do is disrespect & humiliate everyone instead of working with the customers to solve the issue & the war excuse they are giving don't make any sense, because like I have mentioned previously, their sale threads are filled with negative comments & feebacks by other customers, where they clearly mentioned that the seller doesn't respond to chat messages & don't provide much support after the initial sale is done by the buyers, & that time there was no war anywhere in the world.

petty argument on a forum

So, he's not interested in resolving the issues with his buyers even though he wants to get paid from the customers of this same forum...

 

[BassTrackerBoats]

“Get a life” wasn’t some personal attack or out-of-line insult. It was a friendly advice to someone wasting their time (and everyone else’s) ranting because they couldn’t figure out how to hack YouTube in a few days after spending a couple of bucks. Then they turn around and flood the forum demanding a refund after burning through resources. If anything, that level of entitlement is what’s really inappropriate.

That aside, I’ve already acknowledged the situation and offered a reasonable apology in the beginning of the thread that the responsible team couldn't check this because of force majour event. I also mentioned that our team would follow up. What I got in return by your moderator was this:

“In what way are they affected? Have they been called up by the IDF or something?”

That comment, later edited by your moderator, was incredibly dismissive and, frankly, out of line. Just to be clear - I’m not going to disclose where our staff live, their ethnicity, or personal circumstances just to resolve a petty argument on a forum.

What’s frustrating is how this entire situation was mishandled by your so called administrator- especially over a $25 dispute - with a partner that’s been working with you for over four years. That kind of treatment isn’t just disappointing, it’s unprofessional.

Thanks,

You clearly did not comprehend that insulting a staff member is abuse of staff.

I gave you a mild warning for that but this one gets you the full monte.

If you have an issue with staff contact support, otherwise stand down.

 

[BassTrackerBoats]

@Synapses, when are you going to refund them the other 32.82?

 

[Synapses]

You clearly did not comprehend that insulting a staff member is abuse of staff.

I gave you a mild warning for that but this one gets you the full monte.

If you have an issue with staff contact support, otherwise stand down.

None of the words were insulting in any meaningful way. This isn’t a monarchy - what I said barely even counts as criticism, let alone abuse.

@Synapses, when are you going to refund them the other 32.82?

It looks like you've not read any of the texts, It was mentioned exactly in questionable reply that you issued a warning and busy to argue on the "get a life" sentence. The money has been charged back even before the user had posted this. There is no money to refund, all has been deducted and charged back.

 

[Bio-Hazard]

This guy doesn't know what he's talking about.

Criticism is not equal to insulting staff members telling them that they mishandling the situation, they are not a real admin & they are "so-called" administrators..

This seller is full of attitude & arrogance & he doesn't bother to show respect to the forum admins while still wants to earn money from the same forum members..

I only got $25 back & I can even prove that by showing my transaction history, unlike this seller who can't even prove that his YouTube ranking software which he's selling here works in ranking a YouTube video by uploading a video on their own Youtube channel..

With this kind of bad attitude to everyone, he will surely going to get more such dispute threads from other customers...

 

[Synapses]

This is your invoice clearly mentioning a chargeback and I had pasted the image that has been forwarded to me as the proof of charge back.

You need to contact your bank or the payment vendor about this.

***Link Removed by the Mod (Report#205828)***

 

[Bio-Hazard]

The dispute takes about 60 days for Visa... There is no use to contact the bank now. I will have to wait till the Visa timeline & still not sure if I will get my money back or nor after 60 days.

All these long posts & hassles would not have been required if you would have given me a single Anydesk session or have uploaded a single video on your own YT channel showing that your software can rank a YT video. I really needed this to work, but because of your non-existent support, I had to post complains in your sale thread & then you overreacted & cancelled my license without even asking me...

I only wanted this software to work.

Anyways...

 

[BassTrackerBoats]

The dispute takes about 60 days for Visa... There is no use to contact the bank now. I will have to wait till the Visa timeline & still not sure if I will get my money back or nor after 60 days.

Go ahead and contact your bank, it's a free call or online chat and see as that refund looks real.

 

[Bio-Hazard]

Go ahead and contact your bank, it's a free call or online chat and see as that refund looks real.

The $25 I have already received like I mentioned before, which he had refunded himself earlier... The rest might take 60 days to reverse as that's the normal timeline for a card dispute in the Visa network.

I'm already in touch with the bank. Let's keep this thread open if possible & I will update here when I get the rest of the amount ($32.82) in my bank account...

Thank You...

 

[Synapses]

The $25 I have already received like I mentioned before, which he had refunded himself earlier... The rest might take 60 days to reverse as that's the normal timeline for a card dispute in the Visa network.

I'm already in touch with the bank. Let's keep this thread open if possible & I will update here when I get the rest of the amount ($32.82) in my bank account...

Thank You...

There is no need to wait up for your bank or any other parties to process your fund. You could just not initiate a charge back without going through a dispute and wasting all the time.

@BassTrackerBoats unlock the related sales thread. That's not our concern to await for their bank to process the fund. We're in no position to either stop or accelerate the process.

 

[BassTrackerBoats]

@BassTrackerBoats unlock the related sales thread. That's not our concern to await for their bank to process the fund. We're in no position to either stop or accelerate the process.

Once this is cleared up we will unlock your sales thread.

Until then, you cannot sell on the forum.

 

[Synapses]

Once this is cleared up we will unlock your sales thread.

Until then, you cannot sell on the forum.

Open up a support ticket and process a refund for the threads + subscription fee.

We're not interested in having this continued.

 

[Bio-Hazard]

There is no need to wait up for your bank or any other parties to process your fund. You could just not initiate a charge back without going through a dispute and wasting all the time.

@BassTrackerBoats unlock the related sales thread. That's not our concern to await for their bank to process the fund. We're in no position to either stop or accelerate the process.

You never sent me any refund yourself more than that $25.

I requested my bank to get me back the rest of the amount, i.e. ($32.82) because you didn't provide me the service which you have claimed in your sale thread.

I did not waste anyone's time. It's all because of your arrogant attitude & your support staff's misguidance. Check your sale threads yourself & see just how many people's time you are wasting by not responding to their messages, when they have purchased from you but not getting any after-sales support from your end. I have aready provided proofs of that before in this same thread.

After all these posts, you still did NOT post even a single proof of ranking a YouTube video on your own YouTube channel.

Very politely once again, just yesterday you had mentioned that you don't have time for "these petty arguements on a forum" even though you want to get paid from this same forum members...

You had also mentioned that you currently don't have time because your team is busy in Iran-Israel war, even though you are continously posting long posts, replying to every messages here & being active in the forum... Genuine service providers don't hide behind these weird excuses, let aside abusing site admins who are only trying to help...

Because of your fake software, I lost $60 in buying Proxies from reputed vensors here & I will also have to wait till about 60 days to get the remaining amount back from your bank, as the dispute is a long process...So, who wasted everyone's time here??


Anyways...

 

[BassTrackerBoats]

Open up a support ticket and process a refund for the threads + subscription fee.

We're not interested in having this continued.

That is not something I can do.

The request to support has to come from the one that paid as there are checks the finance department does that I cannot do.

 

[BassTrackerBoats]

Dispute Summary​

The accused has been permanently banned from Black Hat World for failing to resolve this dispute.

The dispute thread will remain live and is now open to commentary as rule 4 is no longer enforced in this thread.

Thread Open For Commentary​

 

[Deleted member 731332]

Imagine having a meltdown when you know your service/product is a scam and trying to gaslight multiple people into thinking it's not. That's what happened here.

 

[Bio-Hazard]

Imagine having a meltdown when you know your service/product is a scam and trying to gaslight multiple people into thinking it's not. That's what happened here.

Money earned illigally or unethically don't stay for long. I have hundreds of examples of that in my life... Some people even after earning millions of dollars can't find peace of mind in their personal life. And some people who sleeps on footpaths & don't have anything, I saw them smiling many times.

I believe in #Karma...

Earning less in ethical ways >>>>> Earning huge unethically & lose internal peace & lose sleep at nights.

 

[Jack velma]

I fell bad about the way he talked about SettingSun77 he is a really great admin and he gave me a lot of his time when i had questions

 

[Bio-Hazard]

I fell bad about the way he talked about SettingSun77 he is a really great admin and he gave me a lot of his time when i had questions

I felt extremely bad too, as because of me, he had to listen to a lot of nonsense when he only wanted to help... :/

Sorry @SettingSun77... Thank You so much for taking your valuable time out to resolve this issue...