(Resolved) Dispute: @INCC v. @hongnguyen

[INCC]

Proof that the transaction began on BHW: Their BST: https://www.blackhatworld.com/seo/i...it-and-many-other-social-media-accou.1551654/

Proof the other party has been informed of this Dispute Resolution: https://www.blackhatworld.com/conversations/dispute-note.30203308/

Spoiler

Proof of Contact:

Spoiler

Summary of Dispute: I purchased English Name Gmails accounts from the seller, they sent me gibberish names and handles and refused to deal with the situation. I have explained that I cannot use these accounts but to no avail. The accounts that were sent to me have 1. absolutely gibberish handles, the majority of them are very similar, and start with the same letters, 2. the names used are rarely English as I ordered them. Whenever there seems to be an English name, it is likely misspelled which is even worse.

I have spent more than $2000 with the seller and I have a pretty good overview of how they operate but this is enough, it's not like I went to buy what I didn't know... I purchased these accounts until they changed the quality and these new accounts cannot be used due to their poor build. The first batches were fine, then they got comfortable and started cutting corners and selling low-quality crap and this is not what I was paying for. It is a completely different product in terms of quality.

On top of everything else. I have around a $110.55 balance sitting in their service panel, which I want to withdraw and they are refusing to refund me that as well. When I requested my balance to be returned to my original payment method, this was their response:




Evidence of the Issue:

The product that I ordered:





Samples of the first 10 gibberish handles that were sent to me (all 80 were like this by the way but for the sake of this dispute I am not going to put them all here):

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Below are the names that came with the handles above, these are not English names. I am not going over the entire batch of 80 emails but last week I did so for the batch of 70 emails and the vast majority of them were misspelled names or just not English by any means. For transparency, one name out of 10 was "tom reaper" lol:








So where are those English names that I purchased? Not in handles, not in Gmail names neither so the product description does not match what is being sold.

Tiffiny is an English name or is it actually Tiffany? What should I do with such accounts exactly? This is not acceptable.

The seller told me that I'd send them all accounts that don't have an English name, but I am not going over the entire batch and weed them out one by one because last week I already did that... and then I thought, okay it happens, let's wait until next week and if the situation hasn't changed I will reach out to their support. Now this batch is exactly the same, I did reach out to them... They told me to go open a dispute, no refunds, no replacements, not getting your balance back either.


What you hope to gain from this Dispute Resolution:

1. I want them to refund me the batch of emails I purchased today ($31)
2. I want them to send back the unused balance that I still have inside their panel ($110.55)

So a total of $141.55 via my original payment method (BSC transaction)

(Optional) Additional Information: I don't have much more to add, I think the evidence is sufficient. By no means did they deliver me English accounts, and as far as the deposit goes, you can see the attitude the seller has when they clearly are required to return the unused funds paid to them. Their sales thread has similar complaints from other people, so it's not like this issue is new to them.

If any additional information is required from my end, please feel free to request and I will provide it.

Thanks

 

[AlwaysAlan]

Dispute Request Approved​

Information For The Accused
@hongnguyen, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

 

[hongnguyen]

Hello
In the conversion via email, you only mention about the username ( email address), you did not mention that the names are not in English. The names can be changed at any time. Here is a screenshot of conversion https://prnt.sc/9VTmJOD-URNq
You mentioned these email addresses (usernames) are not in English:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Names and usernames ( email addresses) are different in difinitions. In my product desciption where did I mention that I will provide English usernames?
For example an email account with English name Maria Smith can have an address is : [email protected] I did not guarantee that the email address will be [email protected]

For the names that you mentioned here https://prnt.sc/kHQ89QM4PPfv I am not sure these names are from my gmail accounts. I can check and change all 80 account names to English name within a few minutes if you want. I guarantee that names will be in English.
So the solution for your order of 80 gmail accounts ( 31$): I will check and change the name to English if you said the names are not in English. I do not guarantee for the usernames ( email address) will be in English or any custom format. There is no refund for that order.

For the refund of your 141.55$ balance, During the registration of your account and during checkout you have agree with our Terms of uses https://blog.bulkacc.com/terms-of-use-bulkacc/ We do not offer refund balance to avoid "money laundering". But if a BHW moderation confirm that I need to refund then I will refund without any issue.

 

[hongnguyen]

I checked and confirmed that all 80 gmail accounts have names in English, any accounts with names are not in English were changed to English. Just a note that I'm talking about names, NOT username. Example of name and username https://prnt.sc/b3PJ5d5UfWeN
In case you said that the accounts are not in English names, please record a video from where you login one account until you see the account name and share it here. Don't change the name of account then record the video, everything is recorded in Google activity log.

 

[hongnguyen]

@AlwaysAlan Is there a rule from BHW that I need to refund the customer account balance if they request it? In my website terms of uses I do not offer balance refund. But if Bhw has that rule, I will refund the remaining balance 110.55$

 

[INCC]

In the conversion via email, you only mention about the username ( email address), you did not mention that the names are not in English. The names can be changed at any time. Here is a screenshot of conversion https://prnt.sc/9VTmJOD-URNq

Stop lying. You conveniently cut out the next messages from the conversation:



A big portion of these are not English names. You fail to understand what means an English name.

Just because you throw some names in there doesn't mean they are English, and the gibberish is in user handles and names (both) because there are spelling mistakes in those names.

Names and usernames ( email addresses) are different in difinitions. In my product desciption where did I mention that I will provide English usernames?
For example an email account with English name Maria Smith can have an address is : [email protected] I did not guarantee that the email address will be [email protected]

You are saying this in the product title. This is how your shop has been built, different products are separated by product name, title included. If there are no English names, why are you adding such product titles?

For the names that you mentioned here https://prnt.sc/kHQ89QM4PPfv I am not sure these names are from my gmail accounts. I can check and change all 80 account names to English name within a few minutes if you want. I guarantee that names will be in English.
So the solution for your order of 80 gmail accounts ( 31$): I will check and change the name to English if you said the names are not in English. I do not guarantee for the usernames ( email address) will be in English or any custom format. There is no refund for that order.

This is what you should have done when you were selling these accounts in the first place.

The thing is that at this point I am not accepting these accounts anymore and let me explain why.

Your accounts are weak, usually they will throw me on SMS verification after they have been purchased after a couple of days, this means the time has already passed for me to use them as I always need to do this super quickly.

If you are already changing the account details too with another IP and device that wasn't used in creating these accounts then that puts the accounts at even greater risk, and I know for a fact that you do not keep the cookies for tens of thousands of accounts so you do it whatever similar proxy and configs you have to get it done as soon as possible.

For me to be able to verify if these accounts are now all in English names, I need to create 80 profiles with my antidetect software, assign IPs, and check them all manually. That is another foreign device that disrupts the chances of these accounts surviving. So by the time I could actually use these accounts, they are all dead and dusted because Gmail is super sensitive and they wouldn't let this happen.

I checked and confirmed that all 80 gmail accounts have names in English, any accounts with names are not in English were changed to English.

As I mentioned above, this is what you should have done before selling these accounts. I am not accepting them anymore, the security has been breached and they are not going to last.

All I am asking at this point is a refund. You can keep the accounts.

Also, I think this seller fails to grasp what means an English name. They likely are under the impression that if a name has a Western sound it's immediately English.... this is why there are Italian-origin (or at least Italian-sounding names in the couple of samples I shared above) and the chances that they actually changed names to English are rather slim.

 

[hongnguyen]

Stop lying. You conveniently cut out the next messages from the conversation:

View attachment 365552

A big portion of these are not English names. You fail to understand what means an English name.

Just because you throw some names in there doesn't mean they are English, and the gibberish is in user handles and names (both) because there are spelling mistakes in those names.

You are saying this in the product title. This is how your shop has been built, different products are separated by product name, title included. If there are no English names, why are you adding such product titles?


View attachment 365553



This is what you should have done when you were selling these accounts in the first place.

The thing is that at this point I am not accepting these accounts anymore and let me explain why.

Your accounts are weak, usually they will throw me on SMS verification after they have been purchased after a couple of days, this means the time has already passed for me to use them as I always need to do this super quickly.

If you are already changing the account details too with another IP and device that wasn't used in creating these accounts then that puts the accounts at even greater risk, and I know for a fact that you do not keep the cookies for tens of thousands of accounts so you do it whatever similar proxy and configs you have to get it done as soon as possible.

For me to be able to verify if these accounts are now all in English names, I need to create 80 profiles with my antidetect software, assign IPs, and check them all manually. That is another foreign device that disrupts the chances of these accounts surviving. So by the time I could actually use these accounts, they are all dead and dusted because Gmail is super sensitive and they wouldn't let this happen.


As I mentioned above, this is what you should have done before selling these accounts. I am not accepting them anymore, the security has been breached and they are not going to last.

All I am asking at this point is a refund. You can keep the accounts.

Also, I think this seller fails to grasp what means an English name. They likely are under the impression that if a name has a Western sound it's immediately English.... this is why there are Italian-origin (or at least Italian-sounding names in the couple of samples I shared above) and the chances that they actually changed names to English are rather slim.

I do not cut the conversation, admin can read the conversion at https://www.blackhatworld.com/conversations/dispute-note.30203308/ In all conversation ( via email and via BHW message) you did not mentioned or provided any proof for account names that are not in English, you only mentioned about the usernames ( email addresses), you mentioned that the email addresses are gibberish, not English. I also told you many times that in the product title and description I do not mentioned about usernames, Only names are in English. You don't need to login all 80 accounts, you can record a video where you only need to login one of my gmail accounts, visit Google profile and show me the name is not English, I will refund you 31$ and take over the accounts.

You said "Your accounts are weak, usually they will throw me on SMS verification after they have been purchased after a couple of days, this means the time has already passed for me to use them as I always need to do this super quickly.

You bought many orders from me, thousand of gmail accounts were deliveried during the last few months, if you got sms verification after few days, why did you still buy many accounts? There is no proof for what you said. But even the acounts got sms after you logged in and used them, there is no gurantee for that. I only guarantee for the first login, no guarantee after accounts were logged in successfully. This is mentioned in guarantee policy.

 

[hongnguyen]

Look at what I told you in the email conversation: "Please note name and username (email address) are different definitions. If any account from your order of "Gmail - English Name (Age: 5 - 15 Days)" has no English name, you can send the account details I will check and replace. There is no refund or replacement in case the email addresses are with random characters, you can open a dispute with BHW if you want."
You did not send me any account details that are not in English name. You keep mentioned the usernames are gibberish...
One again, You don't need to login all 80 accounts, you can record a video where you only need to login one of my gmail accounts, visit Google profile and show me the name is not English, I will refund you 31$ and take over the accounts.

 

[INCC]

I do not cut the conversation, admin can read the conversion at https://www.blackhatworld.com/conversations/dispute-note.30203308/ In all conversation ( via email and via BHW message) you did not mentioned or provided any proof for account names that are not in English, you only mentioned about the usernames ( email addresses), you mentioned that the email addresses are gibberish, not English. I also told you many times that in the product title and description I do not mentioned about usernames, Only names are in English.

That is not a link to our conversation, that is a dispute note that I sent to you before I moved ahead with this thing, stop diverting.

I specifically told you the names via email here:


Since there were too many of them. I needed you to replace the entire batch.

The vast majority of these accounts had either gibberish names or non-English names and I requested a replacement batch that you refused.

This was a reasonable request because if you send me a bulk of emails with such a low-quality build then it's not up to me to start weeding out the remaining 10% of the emails that might be okay.. Again, the vast majority of these emails were terrible and this was not the first batch you sent me like this. Last week you sent me another batch, and I went over all of them and I noticed that one common denominator of these poor emails was a gibberish handle that was followed by a gibberish name inside the Gmail accounts.

You bought many orders from me, thousand of gmail accounts were deliveried during the last few months, if you got sms verification after few days, why did you still buy many accounts? There is no proof for what you said. But even the acounts got sms after you logged in and used them, there is no gurantee for that. I only guarantee for the first login, no guarantee after accounts were logged in successfully. This is mentioned in guarantee policy.

Because I used the accounts when I bought them, AND I don't have the patience and time to start a fuss about some SMS verification when I spend thousands on your platform. You have a notoriously bad reputation for handling your customers requests, and your attitude is appalling so I am not going to waste my time on that but this is enough for me.

You don't need to login all 80 accounts, you can record a video where you only need to login one of my gmail accounts, visit Google profile and show me the name is not English, I will refund you 31$ and take over the accounts.

I logged in to the first batch of emails I provided in my opening post and I can confirm that the Gmail account names have been changed now.

But like I said, by now I do not take these accounts anymore since the security and survivability have been breached, they don't last.


AND since you asked, I already saw that coming. You have no clue what English names are. Barbi Torres is not an English name by any definition. Just because it's a Western name doesn't make it English. So you did change the names, only to mix them up with Spanish-Portuguese names.





You have no clue what you are doing, either way I am not accepting this because of the security issues I have mentioned above. I could eat a few Spanish names up in here or there but the reasons I can't use the accounts anymore have been listed above.

 

[hongnguyen]

I asked you to send me account details that are not in English names to get replacements but you did not send.
The names can change at anytime that take me only a few minutes with automation tool. But what you asked me to do is to provide you gmail accounts with good usernames. You did not know the different between names and usernames.
Now you are trying to convince that Western names are different from English names. You said Barbi Torres is not an English name, many american use that name. Should I change my product title to "Gmail - American name " instead of " Gmail - English name" ?
I dont want to waste my time for 31$. You paid with bnb. Send me your bnb wallet to receive 141.55$ back after I change all 80 gmail account passwords. Please note 2% was paid to coinpayments.net (payment gateway) when you topup. You will receive 138.72$ in your wallet. Confirm me if you are ok with it and provide Bnb (bcs chain) wallet bellow this message

 

[INCC]

I asked you to send me account details that are not in English names to get replacements but you did not send.
The names can change at anytime that take me only a few minutes with automation tool.

I am not your virtual assistant.

If you send me a batch that has a +90% bad build then I am not going to manually waste hours my own time to weed out the few that can be up to standards. It's your job to provide what you are advertising but you are trying to assign me tasks like I am on your payroll.

Now you are trying to convince that Western names are different from English names. You said Barbi Torres is not an English name, many american use that name. Should I change my product title to "Gmail - American name " instead of " Gmail - English name" ?

Oh boy lol.

Western names are not English names. You need to educate yourself.

American names are also not exclusively English names, you have no clue what you are offering.

Change your product title for what you are selling, that first. If you don't know what you are selling, ask someone who does.

You will receive 138.72$ in your wallet. Confirm me if you are ok with it and provide Bnb (bcs chain) wallet bellow this message

That couple of dollars won't make any difference to me. I will send you the BSC wallet via DM on BHW, once the payment has been made, I will confirm it here and we can put this on the side.

 

[hongnguyen]

I am not your virtual assistant.

If you send me a batch that has a +90% bad build then I am not going to manually waste hours my own time to weed out the few that can be up to standards. It's your job to provide what you are advertising but you are trying to assign me tasks like I am on your payroll.


Oh boy lol.

Western names are not English names. You need to educate yourself.

American names are also not exclusively English names, you have no clue what you are offering.

Change your product title for what you are selling, that first. If you don't know what you are selling, ask someone who does.


That couple of dollars won't make any difference to me. I will send you the BSC wallet via DM on BHW, once the payment has been made, I will confirm it here and we can put this on the side.

it same to you try to google or ask somebody if gmail name and gmail username ( email address) are diffrent or the same. From the beginning you don't even know the different between them. Hire somebody to make gmail accounts for you with your custom usernames. We are done here. Wait for me to change 80 gmail account passwords then will send $

 

[INCC]

it same to you try to google or ask somebody if gmail name and gmail username ( email address) are diffrent or the same. From the beginning you don't even know the different between them. Hire somebody to make gmail accounts for you with your custom usernames. We are done here. Wait for me to change 80 gmail account passwords then will send $

I don't need to ask anything from anyone.

You advertise your emails as English names. There were no English names anywhere even when logged in and you still don't understand what an English name is.

If some names resembled an English name, it was misspelled.

The rest of them were Italian, Spanish, Portuguese, Indian, and gibberish and those were misspelled too.

Just because you throw a random string of letters together doesn't mean they are English.

I am not going back and forth with you. Post when you have sent the refund.

 

[INCC]

I have sent you my wallet via DM here:

https://www.blackhatworld.com/conversations/dispute-note.30203308/

I asked you to confirm your orginal wallet with a screenshot but you did not provide that

Now stop playing games and send me the refund. I am not going to send you any screenshots of my wallets.

The mods can see which wallet I provided to you via conversation in DMs, nothing else matters besides me seeing the funds inside that wallet.

BSC is Binance (BNB) Smartchain (BSC = BEP20)

You accept payments in BSC you will need to return the funds in BSC

 

[hongnguyen]

I will only refund to the orginal wallet which was used to send me the fund. Or you will need to send me a screenshot to prove you are the wallet owner. Or wait for BHW admin to resolve

 

[INCC]

I will only refund to the orginal wallet which was used to send me the fund. Or you will need to send me a screenshot to prove you are the wallet owner. Or wait for BHW admin to resolve

I don't need to send you any wallet/history screenshots. I have already provided you with my refunding wallet ID.

So if you are refusing to send me the refund then we'll wait for the moderator.

 

[hongnguyen]

I will not send any $ to an unknow wallet, sending fund to a black-money wallet can result of my Binance account locked https://www.binance.com/en/square/post/708243

 

[AlwaysAlan]

Right. So after reading all of this I'm gonna side with @INCC here since he clearly didn't get what was advertised.

@hongnguyen please issue INCC a refund in the next 24 hours so that we can consider this dispute resolved.

 

[hongnguyen]

Right. So after reading all of this I'm gonna side with @INCC here since he clearly didn't get what was advertised.

@hongnguyen please issue INCC a refund in the next 24 hours so that we can consider this dispute resolved.

@AlwaysAlan I respect your decision. A refund was sent.
@INCC check and confirm

 

[hongnguyen]

Transaction is completed [Edited out for Privacy Reasons]