[Disputes Suggestion] Telegram conversations

[Veil123]

Hey guys,

In the last couple of months I have noticed plenty of disputes between buyers and sellers where most of the conversations happened on Telegram.

Even though it is stated to keep discussions on BHW, most of the scammers tend to take users on Telegram because of the ability to delete and wipe out entire chat history without a trace, where on the other hand, Skype or Viber do not allow that.

People that didn't take screenshots while discussing won't have any proofs to stand against the scammers (or vice versa). One can always photoshop a screenshot once the discussion is deleted and the other side won't be able to do anything about it.

My suggestion here would be to exclude Telegram as a source of evidence within the Disputes resolution center and to have it stated (Marketplace and HAF rules) that Telegram conversations won't be considered valid.

Thanks.

 

[CodiBot]

Hey guys,

In the last couple of months I have noticed plenty of disputes between buyers and sellers where most of the conversations happened on Telegram.

Even though it is stated to keep discussions on BHW, most of the scammers tend to take users on Telegram because of the ability to delete and wipe out entire chat history without a trace, where on the other hand, Skype or Viber do not allow that.

People that didn't take screenshots while discussing won't have any proofs to stand against the scammers (or vice versa). One can always photoshop a screenshot once the discussion is deleted and the other side won't be able to do anything about it.

My suggestion here would be to exclude Telegram as a source of evidence within the Disputes resolution center and to have it stated (Marketplace and HAF rules) that Telegram conversations won't be considered valid.

Thanks.

Ban telegram uses on hire a freelancer section and WTB section.

 

[Deleted member 1232083]

i agree, staff need to consider changing or adding rules

 

[breakcode]

Even if the service is LEGIT, Telegram has always been the idea of SCAM.

 

[CodiBot]

Even if the service is LEGIT, Telegram has always been the idea of SCAM.

yes if service is legit they can use whatsapp, skype etc.

Telegram is always shady and you can change username with one click that is best part for scammers.

do scam then change username and then told ... oh you chatted with imposter

 

[Zwielicht]

We'll discuss this in our next meeting. I'll update this post with a response. Thanks for the suggestion.

Update: We're going to look into further clarifying the dispute resolution section rules, hopefully to discourage users from going to Telegram and other 3rd party platforms that are risky.

Question Answered, Thread Closed​