Question : Seeking Advice on Payment Gateways and Refunds Strategy

[salah.exe]

Hey everyone,

I hope you're all doing well. I've been working on an online platform where users can access certain services. I'm currently exploring the possibility of using payment gateways like Stripe to receive payments. However, I'm interested in implementing a policy where refunds are not provided due to the nature of the services offered.

I'm aware that refund policies can vary, and I wanted to seek your insights and experiences regarding this matter. I've seen discussions about non-refundable policies and strategies that some businesses adopt to minimize refund requests. Additionally, I've considered making the platform's purpose seem more aligned with domain name services or hosting plans to discourage refund attempts.

Could you please share your thoughts on this approach? Do you think it's feasible, and if so, what strategies would you recommend to ensure that users understand the non-refund policy upfront? I want to make sure I'm transparent and ethical in my approach.

Thank you in advance for your input. I appreciate the wisdom and expertise of this community.

 

[Proxy Cake]

You'll most likely face issues having a no refund policy if the customer is paying with PayPal/credit cards etc. Customers will open disputes and initiate chargebacks which will get you kicked from the payment provider.

 

[salah.exe]

You'll most likely face issues having a no refund policy if the customer is paying with PayPal/credit cards etc. Customers will open disputes and initiate chargebacks which will get you kicked from the payment provider.

Yes, I'm aware of that, which is precisely why I'm seeking any effective methods to bypass such situations. This is because a number of individuals have made purchases, initiated disputes, and claimed that they either didn't receive the service or didn't recognize the transactions.

 

[Proxy Cake]

Yes, I'm aware of that, which is precisely why I'm seeking any effective methods to bypass such situations. This is because a number of individuals have made purchases, initiated disputes, and claimed that they either didn't receive the service or didn't recognize the transactions.

You'll always have this problem to an extent but I found that updating customers via email every step of the way about their order greatly decreased chargebacks for me. If anyone has an issue it's much easier for them to email directly.

 

[Deleted member 657006]

There no method that any gateway don't lission to complaints to get a refund.

There no way blocking refunds when requested, of course they win.

Unfortunatly refunds are part of life.

Of course you can tell them on the page of service or product, but legally there not much you can do except fight refunds

Becouse it all digital that a common fault and there scammers just do this all day

Sorry I been down same route.

Like I say advertising page of sign up only way to hopefully get them to relize there no refund, but if they go legal route they can use refund from gateway

Gd luck
Can look into escrow
But I think there still refunds.