This is not a lounge so pardon me moderator, I'll just reply back with one final comment:
Based on your response, it seems that there may have been some miscommunication.
No miscommunication there.
Firstly, we have a client portal where customers can address their concerns and seek assistance. It's possible that the customer's messages may have been overlooked or skipped inadvertently in BHW, leading to the lack of response. That's why we recommend our clients for using our client portal. Did you open a ticket there for your issues? If not, then how you can claim that we don't treat our customers right?
That's fair enough, but it does seem like you're purposefully ignoring me, even to this day. If I hadn't messaged you, you would never reply.
I found your service on the BHW marketplace and PMed you about it. We agreed on the details, and you sent me the order link. I decided to place an order, but after you completed it, I noticed that there were dead Quora answers. So, I replied to the "ORDER UPDATE" email and received the following auto-reply: "
Sorry, we weren't able to process your email because the order has been marked as Complete." Fair enough, maybe I should have clicked on the link again, gone to the order page, and clicked "Request revision." I take responsibility for this part. Later, I decided to PM you here, and you had no problem replying to me. You seemed quite willing to take immediate action to rectify the situation and ensure that such errors do not occur again in the future
(spoiler alert: They did occur again).
Furthermore, we replaced the links twice to address the removed answers.
I thanked you for replacing them. Half of them are dead again.
Also, some niche answers are very tough to stick. But we always try to do our best. We were taking action to rectify the situation for you. So, how can you claim that we're not professional?
You could simply just say that the niche could be a problem and not take my order. I would not bat an eye. Now we have a situation where I paid for 10 Quora Answers + 5 upvotes, you took the $71.10 and I was left with a 'completed' order that has dead links and I cant do anything about it. Replacing clearly does not help. It is proven. You have also ignored the 5/5 split of Answers and not all answers have 5 upvotes as promised. To me that does not look very professional if we ignore the PMs part.
Replacing the links multiple times indicates a willingness to go above and beyond to ensure customer satisfaction, Isn't it?
For sure it is. But the question is: Will the customer ever be satisfied with the service you provide? You can replace as many links as you want, If they die after couple of days then its worth nothing. This sound like a bad service to me.
It's important to address customer concerns promptly and keep them informed about the progress of their issues to maintain a positive customer experience. Without reaching our support portal, you can't claim what you mentioned, this isn't fair.
Oh come on. The portal is just your excuse now. You had absolutely no issues with me PMing you before, giving you details, telling you what went wrong and notifying you about the dead links you have provided me in the past. Suddenly, you have put me on complete ignore. If I go to your Portal now, open a Ticket, will you reply there? Why even have BHW PMs then? Every seller should just shutdown their inbox.
Bottom line: Go on with your business, keep the money I sent you but I absolutely don't wanna hear about you, or have any kind of deals in future with your Company. Hands down this was my worst Buyer/Seller experience on this forum since I joined. If I saved at least 1 member from this service, my job here is done. At the end of the day, that's why Reviews are very important on here.
BTW: You exposing Order details to the public, sharing URLs and keywords without consent really shows how "professional" you are
(thx staff for helping out)
OVER & OUT
