Dispute: @periwinkletiger v. @PremiumAds

[periwinkletiger]

We've been working with @PremiumAds since 2020. Over the last 1.5 years, delivery of Google Ads accounts that we have paid for has become very painful or non-existent. We are currently owed 5 replacement Google Ads accounts as his original delivery became inaccessible due to password changes. It is typical to receive excuse after excuse, we were patient, and it took nearly a year to receive these accounts in the first place (we originally paid for these in December 2021). We reported the need for these 5 replacements over 5 months ago, starting in August 2022 (see attached), and have had further major disruptions to our company as a result.

You can see just a list of continued excuses by @PremiumAds in the attached - we try to work with him, but we have no further patience after almost 1.5 years of this. 5+ months of nothing delivered when we really want to wrap this up and have provided everything he needs right away. We've warned him about the SL several times (see attached) and the non-delivery and repeat excuses just continue.

More.

 

[BassTrackerBoats]

Dispute Request Approved​

Information For The Accused
@PremiumAds, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

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[PremiumAds]

I have replaced these accounts like half a dozen times, most of the times because instructions were not being followed
I will go ahead and once again replace them during this week so this can be sorted.
Please let me know if anything else is needed.

 

[BassTrackerBoats]

I have replaced these accounts like half a dozen times, most of the times because instructions were not being followed
I will go ahead and once again replace them during this week so this can be sorted.

Is there anyway you can show proof you have replaced them a bunch of times?

 

[PremiumAds]

Is there anyway you can show proof you have replaced them a bunch of times?

I would have to go through hundreds of messages
This was originally a 40 or 50 account batch (can't remember exactly)
Some accounts did have issues from my side and were replaced
These 5 accounts were 6X replacements from this original batch from around a year ago or so, at first I replaced something like 20 accounts, then 14 and so on, as the buyer doesn't use the accounts in the usual manner, but I was okay with that.
And while I did become less active since the end of the year and ran into some financial troubles I'm fine with replacing them as you know I've been a good seller for years,
and I'd rather not fight any technicality and just have this taken care of and hopefully not happen again.

 

[periwinkletiger]

I have replaced these accounts like half a dozen times, most of the times because instructions were not being followed
I will go ahead and once again replace them during this week so this can be sorted.

This is the first we have ever heard of instructions not being followed. @PremiumAds, please clarify what instructions. You first provided these accounts without warming them up, as we asked for you to do several times. You then provided accounts that were being used by other individuals, as you stated, and they changed the passwords so we cannot access them... We have no idea how we were not following instructions here. We can provide proof on anything needed to refute this.

@PremiumAds knows that we take these accounts seriously. If instructions weren't being followed, they were not mentioned to us and should not have come up only after we have to post an SL. We have many working accounts from him, so we'd definitely like to know the instructions he's taking issue with. It's also clear he has not been working on these accounts despite broken promises over all of these months, as expected.

Looking forward to receiving these replacements this week.

 

[BassTrackerBoats]

This is the first we have ever heard of instructions not being followed. @PremiumAds, please clarify what instructions. You first provided these accounts without warming them up, as we asked for you to do several times. You then provided accounts that were being used by other individuals, as you stated, and they changed the passwords so we cannot access them... We have no idea how we were not following instructions here. We can provide proof on anything needed to refute this.

@PremiumAds knows that we take these accounts seriously. If instructions weren't being followed, they were not mentioned to us and should not have come up only after we have to post an SL. We have many working accounts from him, so we'd definitely like to know the instructions he's taking issue with. It's also clear he has not been working on these accounts despite broken promises over all of these months, as expected.

Looking forward to receiving these replacements this week.

These will be the last replacements though so please use them properly.

 

[periwinkletiger]

I would have to go through hundreds of messages
This was originally a 40 or 50 account batch (can't remember exactly)
Some accounts did have issues from my side and were replaced
These 5 accounts were 6X replacements from this original batch from around a year ago or so, at first I replaced something like 20 accounts, then 14 and so on, as the buyer doesn't use the accounts in the usual manner, but I was okay with that.
And while I did become less active since the end of the year and ran into some financial troubles I'm fine with replacing them as you know I've been a good seller for years,
and I'd rather not fight any technicality and just have this taken care of and hopefully not happen again.

Clarifying that quite a few accounts he provided were banned for suspicious payments shortly after running a campaign. As we're using his payment information, he said that this type of ban is replaced by him, those were the terms when we first purchased these accounts. We have always followed instructions, and 6x is not accurate, these were replaced about 3 times each due to suspicious payments, which is out of our control. We never wanted replacements. We have a detailed sheet showing all replacements throughout these years.

Again, @PremiumAds, we have to know how we were not using these accounts properly as purchased and under your terms.

 

[BassTrackerBoats]

Clarifying that quite a few accounts he provided were banned for suspicious payments shortly after running a campaign. As we're using his payment information, he said that this type of ban is replaced by him, those were the terms when we first purchased these accounts. We have always followed instructions, and 6x is not accurate, these were replaced about 3 times each due to suspicious payments, which is out of our control. We never wanted replacements. We have a detailed sheet showing all replacements throughout these years.

Again, @PremiumAds, we have to know how we were not using these accounts properly as purchased and under your terms.

Anyway you put it, this is the last time he has to replace them.

 

[periwinkletiger]

@BassTrackerBoats Confirming that we could receive banned or locked accounts again and this issue is considered closed, against the terms he stated when we first purchased?

 

[PremiumAds]

@BassTrackerBoats Confirming that we could receive banned or locked accounts again and this issue is considered closed, against the terms he stated when we first purchased?

I will make sure the accounts are working as needed, please look at our conversation on Telegram, I will be glad to be helping further

 

[BassTrackerBoats]

@BassTrackerBoats Confirming that we could receive banned or locked accounts again and this issue is considered closed, against the terms he stated when we first purchased?

He is not going to do that.

Follow his lead on how to use them.

 

[periwinkletiger]

I will make sure the accounts are working as needed, please look at our conversation on Telegram, I will be glad to be helping further

Great, we'll lookout for warmed up accounts as you've stated before. The suspicious payments ban is not something we should be facing and is not a result of "instructions" not being followed.

Also great that you will help further. It makes it hard to help when you're unresponsive for weeks.

 

[periwinkletiger]

He is not going to do that.

Follow his lead on how to use them.

He has replaced most of the 40-50 accounts we've purchased due to suspicious payments bans, bans that happened within days of receiving. That is not a sign of delivering on what was paid for. We began buying from him as he offered a guarantee for suspicious payments. Stating he is not going to do something that this entire thread is about doesn't make sense. We also thought we'd not receive locked accounts, but here we are.

@PremiumAds Please do provide this new lead on how to use these accounts, lead we haven't received for years but are now hearing is an issue.

It's sad to have this issue turned on us as if we are the ones at fault, out of nowhere, after years of being patient and being out of accounts for a majority of this time. This has had a major impact on our business and is not the way to bring up new issues.

 

[PremiumAds]

He has replaced most of the 40-50 accounts we've purchased due to suspicious payments bans, bans that happened within days of receiving. That is not a sign of delivering on what was paid for. We began buying from him as he offered a guarantee for suspicious payments. Stating he is not going to do something that this entire thread is about doesn't make sense. We also thought we'd not receive locked accounts, but here we are.

@PremiumAds Please do provide this new lead on how to use these accounts, lead we haven't received for years but are now hearing is an issue.

It's sad to have this issue turned on us as if we are the ones at fault, out of nowhere, after years of being patient and being out of accounts for a majority of this time. This has had a major impact on our business and is not the way to bring up new issues.

Regardless of the issue, I will make sure the accounts work as you need them. I am not trying to put blame on anyone,I am specifying these are not brand new accounts that were never delivered or anything of the sort and there have been replacements before.
I appreciate the business we've had all this time, we both know we can't control Google and issues are sometimes random, I have not been as active as it should had been desired, hence why my sale thread has not been active for a few months.
Lets have this resolved so we can both move forward and make the most out of this business

 

[periwinkletiger]

Regardless of the issue, I will make sure the accounts work as you need them. I am not trying to put blame on anyone,I am specifying these are not brand new accounts that were never delivered or anything of the sort and there have been replacements before.
I appreciate the business we've had all this time, we both know we can't control Google and issues are sometimes random, I have not been as active as it should had been desired, hence why my sale thread has not been active for a few months.
Lets have this resolved so we can both move forward and make the most out of this business

We appreciate it, as we always have. We know that Google can't be predicted, replacements are sometimes inevitable, and that's why we've been patient for years. Accounts would be banned sometimes within a day or 2 of receiving and it would take weeks, sometimes months, to replace... Obviously didn't know this was the process upfront. If we knew there would have been replacements like this, we never would have purchased. This is not a sign of delivering but a sign that you did try helping in the past when there were issues.

Lastly, this effort has been a nightmare for us, as you know. Stating that we have not been following terms so generally is obviously shifting blame and is an easy thing to do. We followed all terms, and this is not the point or forum to tell us that we haven't. We will lookout on direction here, even if it's just over Telegram, as it's not something to state lightly. Thanks.

 

[PremiumAds]

@periwinkletiger Please answer me on Telegram so I can handle this asap, I need your help and I can't seem to be able to PM you through here either.

 

[periwinkletiger]

@periwinkletiger Please answer me on Telegram so I can handle this asap, I need your help and I can't seem to be able to PM you through here either.

You haven’t pinged us on Telegram. We just sent you a message and we always respond, we don’t need a reminder here.

 

[BassTrackerBoats]

You haven’t pinged us on Telegram. We just sent you a message and we always respond, we don’t need a reminder here.

Actually a reminder here is part of the process so the staff can see what is going on.

 

[periwinkletiger]

Actually a reminder here is part of the process so the staff can see what is going on.

Thank you. There was an issue with our Telegram and we were able to connect, he is currently working through our accounts. We can provide any other information on the same.