Ads Account Error

[Nj22]

Hey, I'm running ads like for a month and in between I just changed the payment card details. Yesterday I received a message like "Pay your outstanding payment" for continuing ads but I couldn't able to pay because some error is coming up as "We were still unable to charge your Facebook Ads account". I don't know what I need to do. Even one of my payment is in processing status for 2 days. Kindly someone help me regarding this.

 

[CRXVN]

Maybe your new card doesn't have money inside

 

[Nj22]

Maybe your new card doesn't have money inside

I'm using new card but Still I'm experiencing the error

 

[CRXVN]

I'm using new card but Still I'm experiencing the error

Chat with support bro, they will charge your bill, 100% succeed

 

[Nj22]

Chat with support bro, they will charge your bill, 100% succeed

I sent a message, definitely they make me to wait for day or two.

 

[CRXVN]

I'm using new card but Still I'm experiencing the error

Or u can trying to make payment with this link https://www.facebook.com/help/contact/649167531904667

 

[Get Hight]

You can go to learn more and select payment support

 

[Lincoln Rhyme]

change your payment method

 

[Nj22]

Or u can trying to make payment with this link https://www.facebook.com/help/contact/649167531904667

Thanks mate!

 

[Nj22]

I need to know whether is this recoverable? I don't want my ad account to get block or something....

 

[CRXVN]

I need to know whether is this recoverable? I don't want my ad account to get block or something....

So sad that nobody knows bro It's up to Facebook

 

[VRTV]

Maybe there is issue from your bank/card, try with another card to check if it works or not.

 

[Nj22]

Maybe there is issue from your bank/card, try with another card to check if it works or not.

I added another card but issue still persist.

 

[VRTV]

I added another card but issue still persist.

What type of account you are using? Personal or Business Manager?

 

[Nj22]

What type of account you are using? Personal or Business Manager?

Business Manager

 

[VRTV]

Business Manager

have you filled the business information (name, address, email ) and verify your email address?

 

[Nj22]

have you filled the business information (name, address, email ) and verify your email address?

I'm having this business information legitimate and it here for years

 

[Nj22]

I'm having this business information legitimate and it here for years

I even conducted 4 to 5 ad campaigns this time only I faced the issue.

 

[VRTV]

I even conducted 4 to 5 ad campaigns this time only I faced the issue.

no more issue or messages showing in Account Quality section?

 

[Nj22]

no more issue or messages showing in Account Quality section?

No issues or messages showing up.... Everything is clear only in Ads Manager the delivery column shows as Account Error.