Need Advice on Dropshipping vs Delivery Issue!

[LX911]

Hi, I did setup a FB-Insta promotion as a test to sell certain products from a dropshipper. It turned out well as it was primarily within the friends circle, so now I am looking to scale the model but facing severe issues in 1 area.. When the delivery person calls the Customer to ask for the exact location he says "I am calling from XYZ Dropshipper and I have a parcel for you.." now for my customer my brand is what he ordered from.. hence a natural reply comes as "I didn't order anything from XYZ Dropshipper".

The order being Cash on Delivery is impacting the conversion. How to solve this?

 

[GringoMonkey]

Why dont you get the guy to say he has a delivery from your brand instead of just a parcel?

 

[LX911]

Cause this delivery guy is a random guy from the delivery partner and I think the dropshipper is using his own delivery channel as a means to optimize the channel costs. Practically I have zero control over -

1. the packaging type (plastic / box)
2. the delivery man's speech

The dropshipper seems to be in a win-win situation where once the customer hears he/she can realize the source I am dropshipping from..

 

[GringoMonkey]

You have answered your own question then.

Shift to suppliers you do have control over.

 

[therp]

Hi, I did setup a FB-Insta promotion as a test to sell certain products from a dropshipper. It turned out well as it was primarily within the friends circle, so now I am looking to scale the model but facing severe issues in 1 area.. When the delivery person calls the Customer to ask for the exact location he says "I am calling from XYZ Dropshipper and I have a parcel for you.." now for my customer my brand is what he ordered from.. hence a natural reply comes as "I didn't order anything from XYZ Dropshipper".

The order being Cash on Delivery is impacting the conversion. How to solve this?

Which supplier are you using?