Skrill temporary restriction

[Dboy112]

I just called, and the customer service is asking me to upload a screenshot of the transactions from my bank app showing the transactions I did.
Please is this possible to be accepted or the customer service just don't know how to help me.

 

[Dboy112]

Skrill does not accept Nigeria on its listed countries. Close the account and you will get your refund.

will they refund in full, how do I go about this, what are the charges involved?

 

[Beckhambets]

I just called, and the customer service is asking me to upload a screenshot of the transactions from my bank app showing the transactions I did.
Please is this possible to be accepted or the customer service just don't know how to help me.

Yes, you will able. Sometimes they take a fee, depends how they want close your account. 1st must ask they about close, because now your account is restrict?

 

[Beckhambets]

Skrill does not accept Nigeria on its listed countries. Close the account and you will get your refund.

They accept, you can register as our friend did above.

 

[Dboy112]

Skrill is not friendly to new users. This is just my first deposit. And they put restriction to my fund.

 

[Beckhambets]

Skrill is not friendly to new users. This is just my first deposit. And they put restriction to my fund.

As I said on start, so they don’t like new customer, but you have better situation because you are owner of account so all details and document you can provide them Bro :]

 

[Dboy112]

As I said on start, so they don’t like new customer, but you have better situation because you are owner of account so all details and document you can provide them Bro :]

It should have been easy , but my bank have decided that they cant offer me card statement, they only offer bank statement.

 

[Dboy112]

Dear Bethel Davies Johnson,​

Thank you for the document provided and your cooperation. However, the provided document does not clearly display the first 6 and the last 4 digits of the card number. To complete the card verification process, please submit a readable copy of your card statement issued within the last 90 days showing your name, card number and the recent transaction to Skrill. Please note that only the first 6 and last 4 digits of the card number should be visible while the middle 6 digits should be masked. Please submit the requested document via Settings > Limits and Verification > Verify my account, where you will find our documents upload tool.​

Thank you for your cooperation.​

Skrill​

 

[Dboy112]

don't know which direction to face, whether my bank or skrill.

 

[Beckhambets]

don't know which direction to face, whether my bank or skrill.

Try to send a screen from the application where the card is visible, I did, although only the third time they accepted as I wrote that I have no other option.

 

[Dboy112]

Try to send a screen from the application where the card is visible, I did, although only the third time they accepted as I wrote that I have no other option.

Okay, I just did that and submitted it, hoping for response next week, if not accepted I will open case 10 times at once requesting for account closure.

 

[Beckhambets]

Okay, I just did that and submitted it, hoping for response next week, if not accepted I will open case 10 times at once requesting for account closure.

I hope too, probably in monday, so I'm waiting for positive update :]

 

[Dboy112]

Amen o, I have strong faith, the update will be positive

 

[Dboy112]

Thanks everyone, am really greatfull for all your assistance, They accepted the screenshots from my mobile wallet, my account is back, restriction has been removed.

 

[Dboy112]

Try to send a screen from the application where the card is visible, I did, although only the third time they accepted as I wrote that I have no other option.

I did this and added screen shot of the card section too, including my last transaction. Thanks so much.

 

[Beckhambets]

I did this and added screen shot of the card section too, including my last transaction. Thanks so much.

Good to hear that Bro! Cheers!

 

[Ejaymoney]

Look guys what I did.. I send them like 10 messages that I want to delete my account and refund my money.. So they cancelled the last card I used and open my account again..

Did it work at the end? I have the same problem. 3.3k stuck there and they ask for a statement when I never even registered a card.