Yes, last time when you add money by credit or debit card they want proof like statement, so it's normall. You can write to them message about this or if they will not reply you within 48h you can also call to they.
Good day bro, are you able to fix this, am having same problem. I used a debit card for deposit but they are asking for credit card statement.
Which country statement you need? Maybe I can help you.
Nigeria
From Europe and few popular other countries not EU I have statements etc but from Nigeria must ask one guy, so I will update you soon Bro.
good day, please am still waiting for your reply, I have my money stock on skrill
Bro, iis it a new account or old?
I opened the account last two months and everything is verified.I verified my ID and my address.
So this card is on your name? If you are owner of account and card you can send him screenshot from application or photo of card, I did this when I use card from Fintech which not provide statement as normall bank.
No problem Bro, only blurr your number in middle
Woa, please how long did this take?
Please how did you send them the message, can I have a copy of the message. Did you open a case or send them via email?