Let me try to explain, this client wrote to us in a private message on the forum on Monday night. He was answered on Tuesday morning with a link to the site, but he already said that we supposedly scammed him yesterday.
This is not the first case of someone impersonating our sales managers and there is a scammer with a telegram account @medraut70 (a clone of our product manager's account) who constantly attacks our clients. Recently, someone created a clone channel of our support team -
https://t.me/maxosnbot, where the contact of the fraudster is @maxosns. The scammer simply added a single letter to the telegram account so it resembles our REAL support account.
Some clients can be inattentive and may write to the wrong account and, as a result, send payment to the scammer. In this particular, after this person has been scammed and the fraudster deleted the conversation, this person contacted the real support person of our website, as displayed on the screenshot. However, at that point we had no idea that this person has already been scammed.
We work with hundreds of clients every day and we would never put our reputation at risk by scamming our own customers. There is nothing we can do about fraudsters, they create new fake accounts every day and we cannot go and ask telegram to delete them. We tried our best to warn people on our website about the ongoing problem with scammers. We always request our clients to make purchases solely on our website and to contact the support team only on our website as well. Due to someone else's inattention, it is wrong to add us to the shit list.
Also, as you can see in the screenshot, this is the first message that the client wrote to our employee, since there are boxes to add or block a user. Screenshot attached. And I want to pay your attention that this client is a scammer because he is providing false information by taking a screenshot from another chat, with a person who is NOT related to AccFarm in any way.
