So I have this client who I charge 2k$ per month for web design+seo+google ads.
Last month we did a press release (it's the 3rd time we do this). On previous ocassions I charged him 500$ for this. I always told him in advance the cost and he agreed.
This time, I forgot to remind him that the cost was 500$.
So when I sent him the invoice, he was very angry. He said that he's already paying me a lot of money and that I should not charge him for the press release.
He said that the fact that I'm charging him for every task that I do (other than the 2k$) is something that a "high class bitch" would do.
During the conversation, I just tried to calm him down as I did not want to lose the client.
But now I'm thinking about what he said, and I'm feeling a bit offended.
What do you think? The guy is +60 yrs old, and I know that these kind of people have a lot of ego. I know I should not take it personally, but in a way I feel offended...
Last month we did a press release (it's the 3rd time we do this). On previous ocassions I charged him 500$ for this. I always told him in advance the cost and he agreed.
This time, I forgot to remind him that the cost was 500$.
So when I sent him the invoice, he was very angry. He said that he's already paying me a lot of money and that I should not charge him for the press release.
He said that the fact that I'm charging him for every task that I do (other than the 2k$) is something that a "high class bitch" would do.
During the conversation, I just tried to calm him down as I did not want to lose the client.
But now I'm thinking about what he said, and I'm feeling a bit offended.
What do you think? The guy is +60 yrs old, and I know that these kind of people have a lot of ego. I know I should not take it personally, but in a way I feel offended...

