It's not only an ads account... All my contact are there and I need this accountYou can try and send in an appeal but it is not really likely that you will get your account back if there is an actual policy violation like in your case, there is not much you can do.
You should go and get a new facebook ad account. That's at least what I do whenever I get banned
Yes my personal accountWell as I've said, when doing a policy violation, the chances are super thin to get your account back.
It is strange that they banned your personal account too. Normally, if they hit you with a ban due to a ad policy violation, your ad account gets shut down and not your personal profile with it.
So to clarify: Your personal fb account got shut down as well?