Dominor001
Power Member
- Dec 22, 2015
- 518
- 298
Hey I was wondering if issuing a refund without a paypal dispute from my PayPal account is bad for my paypal account ?
Do refunds affect my PayPal Account ?
- Thread starter Dominor001
- Start date
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- paypal
Not at all, if anything it's better to do it that way.
My Mrs processed a refund over the weekend for one of our businesses, a customer order a product and must have duplicated paying, so she's paid twice.
We emailed back before we dispatched the order to see if she actually wanted 2 of the same posting out.
Customer said she'd only meant to order one, so we refunded and posted out the single item.
- May 12, 2019
- 956
- 941
Refunds are alright. Escalated disputes are bad.
virtualprotect
Junior Member
- Dec 21, 2013
- 105
- 38
You can refund as many times as you want. Keep in mind if you're account is not verified it could raise red flags.
You can refund but you need to becareful on your refund rate.
If you reach 15-20% of refund rate, any processor will go to you asking why and it makes sense.
It can mean that the merchant provides a poor quality service/product, a shady service or hidden service. Processors will have a risk exposure to receive chargebacks and/or complains from Visa/Mastercard.
As they want to avoid issues, they will dig into your business.
So you can refund, but do not abuse
If you reach 15-20% of refund rate, any processor will go to you asking why and it makes sense.
It can mean that the merchant provides a poor quality service/product, a shady service or hidden service. Processors will have a risk exposure to receive chargebacks and/or complains from Visa/Mastercard.
As they want to avoid issues, they will dig into your business.
So you can refund, but do not abuse
Agree! And after x number of dispute they can simply close the account.
- Nov 22, 2019
- 6,960
- 1,681
Not at all, it does not affect your account.
Tozzy
Power Member
- Nov 26, 2015
- 601
- 211
The disputes definitely have negative effects. If it happens once in a while it's okay but after certain percentage PP will deem you risky, assume you're engaged in shady stuff or whatever and eventually ban you or ask for verification (and then ban anyways after collecting as many details about your identity as they could).
As for the refunds without disputes, I would say PayPal doesn't like suspicious activities and this looks strange as hell even to me. Reconsider your business model lol.
In my experience weird/unusual behaiviour is usually what really gets you banned in PayPal (well unless you do something that's not in line with their terms).
As for the refunds without disputes, I would say PayPal doesn't like suspicious activities and this looks strange as hell even to me. Reconsider your business model lol.
In my experience weird/unusual behaiviour is usually what really gets you banned in PayPal (well unless you do something that's not in line with their terms).
Kikerinka
Elite Member
- Dec 18, 2010
- 2,584
- 9,443
You are wrong about this one. PayPal encourages you to communicate with the customer first (by email, phone, whatever), and open a dispute (escalate it to the claim) just as a second step. The same is true from the perspective of the customer (they are encouraged to communicate with the seller first).
I've issued more than 500 refunds while selling with PayPal (8+ years now). Most of them without a dispute being opened by a customer. Never had a single problem with my account...
- Dec 9, 2013
- 4,701
- 1,636
No, You can refund without any issue/negative impact.