kelphano
Regular Member
- May 4, 2019
- 332
- 202
Even though I spend a lot of time on BHW I am not very active. Nevertheless, I've read enough here to know how things work on the Marketplace.
My concern is on the review system.
Admins are "given" a review copy and then write their impression...
But let's face it, what does happen when you know that this moderator is basically deciding whether your business is going to run or not? You over-deliver. TAT is faster, quality is better etc. I'm not even blaming this, it's just human nature.
The reason why I am saying this is that I've used services on the Marketplace, and the result was almost everytime the same: quality wasn't there.
Now, it is important to say that it is not necessarily the seller's fault: we all know how fussy our dear Google is and changing rules every now and then clearly influences sellers performance.
But this transparency is in my opinion what makes a business trustworthy.
I am a bit tired having to run behind sellers to get reports promised a lot sooner, or to have to delete or fix dead links or worse: rewrite reports as metrics are clearly wrong (like really really really wrong).
I have been in sales, and I believe in humanity so I do not think sellers are trying to fool us, but maybe we should think of another way to provide reviews. This is particularly true for services that are more than 2 or 3 years old. So much has changed since then and the fact that people post on the thread "used it again, works like a charm" doesn't say much about the actual service.
I mean it is good to know the service got delivered but a constructive review would be nice for everyone to read.
The original moderator that reviews the service often states that if we notice a change in the quality of the service, we should let them know but this cannot come from only one person: it should be a group's effort to take the time to review the work done.
So maybe I am just one unlucky person, or maybe more of you feel the same... And it is time to change the review process.
My concern is on the review system.
Admins are "given" a review copy and then write their impression...
But let's face it, what does happen when you know that this moderator is basically deciding whether your business is going to run or not? You over-deliver. TAT is faster, quality is better etc. I'm not even blaming this, it's just human nature.
The reason why I am saying this is that I've used services on the Marketplace, and the result was almost everytime the same: quality wasn't there.
Now, it is important to say that it is not necessarily the seller's fault: we all know how fussy our dear Google is and changing rules every now and then clearly influences sellers performance.
But this transparency is in my opinion what makes a business trustworthy.
I am a bit tired having to run behind sellers to get reports promised a lot sooner, or to have to delete or fix dead links or worse: rewrite reports as metrics are clearly wrong (like really really really wrong).
I have been in sales, and I believe in humanity so I do not think sellers are trying to fool us, but maybe we should think of another way to provide reviews. This is particularly true for services that are more than 2 or 3 years old. So much has changed since then and the fact that people post on the thread "used it again, works like a charm" doesn't say much about the actual service.
I mean it is good to know the service got delivered but a constructive review would be nice for everyone to read.
The original moderator that reviews the service often states that if we notice a change in the quality of the service, we should let them know but this cannot come from only one person: it should be a group's effort to take the time to review the work done.
So maybe I am just one unlucky person, or maybe more of you feel the same... And it is time to change the review process.
Do you approximately when BHW will finish with the update?
