Scrapebox Lifetime Guarantee In Question

[onestop]

I am having a lot of issues with Scrapebox support(which is surprising) not honoring one of the 2 Scrapebox licenses and Scrapeboard license I purchased around the time Scrapebox /Scrapeboard first came out. I am not able to be transfer due to the fact that my email is (now) not showing in their system. Message came up about Scrapeboard that account not found. Scrapebox will not save information inputted when I close out. Everytime I open it I have to input information. I have deleted and downloaded both and still issues.


It is evident that Scrapebox support aren't reading the emails that included my Paypal I enclosed the Paypal receipts for both with activation emails from Scrapebox support and emails in a Mediafire shared link. I keep getting the standard email where transfer has occurred or my email can't be found . I forwarded info and the support came back with email used to purchase Scrapeboard was found which is the same email used to purchase Scrapebox. I was advised by Scrapebox support to use 2 separate email addresses when I first purchased the product so as to not confuse the system.

I sent the actual email receipts which I kept on file plus other emails from support of both purchases. I have the receipts and even past activation receipts from Scrapebox support. The crazy thing is I had both licenses for 10 years and had to upgrade computers. The software itself is great. I was just trying to get the software transferred so that I could pay for the max plugin package. If I get another email saying I inputted the wrong information when support has the information I received at point of purchase (that I sent them) I will lose my mind.

Oh, I did reach out to someone from Scrapebox that is here at BHW but have yet to hear back. Now I spend my money here supporting many of BHW services and products. I just ask for help in getting my situation rectified.






If you look at support email for second license there was an issue as well in activation as well but it was later fixed. The bottom line is I have my documentation and you should honor it.

 

[proxygo]

@Sweetfunny
as sbox is sold on bhw lets ping the owner to this thread
now just wait for a reply.
@Sweetfunny

 

[Sweetfunny]

The crazy thing is I had both licenses for 10 years and had to upgrade computers. The software itself is great. I was just trying to get the software transferred so that I could pay for the max plugin package. If I get another email saying I inputted the wrong information when support has the information I received at point of purchase (that I sent them) I will lose my mind.
.

We have thousands of other users who paid $47 for the software a decade ago, and are still running it, receiving free updates and support just fine just like you also have had use of the product for 10 years. Here's a comment in our sales thread from a few days ago when someone switched machines:

I bought this maybe 9 or 10 years ago and I use it today more than I've ever used it. One of the best purchases I've ever made.

As support have told you countless times, you are entering the wrong details. You are entering an email associated with ScrapeBoard in to ScrapeBox which is a completely different product.

If you enter the same email and Transaction ID in to the software you originally activated with, the transfer will work.

 

[onestop]

Sweetfunny

Thanks for getting back to me.Let me make sure we are clear. I purchased 2 copies of Scrapebox and had to use 2 different email addresses. I was able to transfer one copy of Scrapebox using one email address. However my second email address is not coming in the system per Scrapebox support yet I presented Paypal receipt and other emails from support proving purchase. The second address was also used to purchase a copy of Scrapeboard and it is coming back not found yet your support says it was there in the system. Also Sweetfunny the cost of the first license was $47 but the second license came with a BHW discount of $40 which my correspondence forwarded to Scrapebox support proves as well as Paypal receipt.I spent $97 for Scrapeboard(which I have a copy of Paypal email and support correspondence) I am sure there are others that can attest to what I am saying I couldn't be the only one to buy a second copy.

Sweetfunny there are only 3 questions to enter.1, Name (I know my Name), 2. email address used in purchase(it would be on the Paypal receipt (which I am looking at and have forwarded to support) and email verification once it has been activated from past activations) 3.Paypal transaction ID (which I again have and am looking at). If there is a question of legitimacy shouldn't you ask to review the copies of the Paypal and email correspondence that I forwarded? Your people are insulting me by saying that my second email is not in the system and refuse to acknowledge my receipts. Isn't possible that Scrapebox support in 10 yrs. could have made a mistake with lost data or anything? I even made it easier for support and put it on shared file. As a matter of fact the second account had issues when I first purchased it due to rebuild at that time and support had to send me a rebuild to download and support spelled out what I needed to enter in new rebuild. I had to capitalize my whole name and I forwarded this information to support.

Sweetfunny, I recognized over 10 yrs ago that Scrapebox was going to be a great product .Your support at the time was awesome and I was determined to do my part to help. The pricing was low and to give a lifetime guarantee is basically unheard of in my industry. I purchased multiple copies and Scrapeboard (which is funny I never got around to using because I just bought it to supported your company) and I referred Scrapebox to well over 50-100 of my business clients and friends. Which is why I am surprised and disappointed. I see this with my clients a lot. When business first start out the businesses go way out of their way to accommodate their paying clients but as they get bigger and time goes by they lose that great customer service edge with their clients. If a client makes a query of concern concerning a product the business puts the fault on the client because they don't have time to deal with it and want to move on.

Sweetfunny,has Scrapebox gotten to be too big? If so, I think you have forgot where you are at? I am on the 4th of July writing this on a website that has some of the most prolific software hackers online and I am talking about products that I personally purchased from your company and have receipts for which your people aren't honoring. Sweetfunny, your company is making me look like a fool for purchasing your products when I could easily get a cracked version for nothing. Hopefully this becomes a teaching event for other software developers.

 

[onestop]

I have yet to hear back from my response on the 4th. There was never a question of the quality it is the service or lack of it and the transfer and failure to honor receipt of purchase I have issue. Scrapebox is advertising lifetime guarantees. Now all of sudden support too bust to fix their problem. Like I said in earlier message there are only 3 questions for activation. Your Name,email address used on Paypal receipt and the transaction. But that isn't the problem for Scrapebox and Scrapeboard(and I only bought one copy) now they are trying to say my second email isn't in their system yet I have multiple emails and Paypal receipts. BHW take notice before buying multiple licenses from these guys. This may be you next.

 

[Trolling4Dollars]

I have yet to hear back from my response on the 4th. There was never a question of the quality it is the service or lack of it and the transfer and failure to honor receipt of purchase I have issue. Scrapebox is advertising lifetime guarantees. Now all of sudden support too bust to fix their problem. Like I said in earlier message there are only 3 questions for activation. Your Name,email address used on Paypal receipt and the transaction. But that isn't the problem for Scrapebox and Scrapeboard(and I only bought one copy) now they are trying to say my second email isn't in their system yet I have multiple emails and Paypal receipts. BHW take notice before buying multiple licenses from these guys. This may be you next.

Seems like @Sweetfunny did a pretty good job of answering your question above?

Just for shits & giggles, I transferred my copy from one machine to another this morning - and then transferred it back. No problems at all.

Outside observer here, but the only problem I see seems to lie between the keyboard & the chair.

 

[onestop]

Seems like @Sweetfunny did a pretty good job of answering your question above?

Just for shits & giggles, I transferred my copy from one machine to another this morning - and then transferred it back. No problems at all.

Outside observer here, but the only problem I see seems to lie between the keyboard & the chair.

Trolling 4 Dollars

I appreciate your input.If you read the earlier statement it isn't just about not being able to transfer 1 copy it is about having 2 purchased copies of Scrapebox (over 10 yrs ago and a copy of Scrapeboard)and only being credited with one license. Support sold me a second copy and later sold me Scrapeboard on the email address in question yet Scrapebox now says there is no record but do see the Scrapeboard. Scrapeboard won't transfer because it comes back with message account not in system.Now please note I have the actual Paypal receipts from over 10 yrs.ago plus emails from support over 10 yrs ago.