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Deleted member 877043
Guest
There is that 11 again...
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Please take a moment to look over the Suggestions & Feedback rules before making a post: READ RULES HERE
BST & freelancer feedback and threats.
- Thread starter Jaxsurge
- Start date
There is that 11 again...
kickthat
Power Member
- Sep 18, 2014
- 755
- 1,110
23 months...
ThatSEO
Supreme Member
- Jan 22, 2016
- 1,490
- 1,410
As someone who helps brands cover up fake reviews etc.... I was your potential client which a few hundred a month worth of clients money....
Your one neg review wouldn’t have bothered me that much but the way you responded to him, the whinging in this thread leads the same opinion as this:
Trust is the key to business
Jaxsurge
Registered Member
- Mar 21, 2017
- 87
- 34
@Samtondon and admins,
I am going to reply one last time and then stay out and defer to the admins. I'm not engaging in any further Skype comms based on the obvious.
I posted requirements via a freelancer request, and yes I expect that you read them. I provided further clarification via Skype.
with only one review posted, your service missed the mark. I let you know that and I requested a refund. I waited for your response in what I feel was an adequate amount of time. I was actually anticipating a partial refund based on your effort.
Its not my job to extract customer service from you or speculate about why you can't communicate. Customer service and timely communication is part your job as a service provider. Again, I'll highlight that the negative feedback is what prompted your response. I'll also state again, that this COULD have been resolved differently had you not opted to go immediately nuclear with threats of negative reviews. I suspect that the negative feedback is not the biggest concern for you now.
The huge issue here now is that you feel that behavior is justified and rationalized it with your "anger". This is wholly inconsistent with being able to provide services and deal with customers in a reasonable way.
Best of luck.
Edit: Also, I do expect a level of professionalism from people that I give money to for services. I dont think I'm unique in that way. I also believe in providing it. Had the words "I will do negative reviews" NOT hit my phone from him, I would have fully engaged on Skype to understand and offer corrective actions regarding the feedback. But since it did, not a chance.
I am going to reply one last time and then stay out and defer to the admins. I'm not engaging in any further Skype comms based on the obvious.
I posted requirements via a freelancer request, and yes I expect that you read them. I provided further clarification via Skype.
with only one review posted, your service missed the mark. I let you know that and I requested a refund. I waited for your response in what I feel was an adequate amount of time. I was actually anticipating a partial refund based on your effort.
Its not my job to extract customer service from you or speculate about why you can't communicate. Customer service and timely communication is part your job as a service provider. Again, I'll highlight that the negative feedback is what prompted your response. I'll also state again, that this COULD have been resolved differently had you not opted to go immediately nuclear with threats of negative reviews. I suspect that the negative feedback is not the biggest concern for you now.
The huge issue here now is that you feel that behavior is justified and rationalized it with your "anger". This is wholly inconsistent with being able to provide services and deal with customers in a reasonable way.
Best of luck.
Edit: Also, I do expect a level of professionalism from people that I give money to for services. I dont think I'm unique in that way. I also believe in providing it. Had the words "I will do negative reviews" NOT hit my phone from him, I would have fully engaged on Skype to understand and offer corrective actions regarding the feedback. But since it did, not a chance.
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Samtondon
Senior Member
- May 29, 2015
- 950
- 134
1) no clarification is provided via Skype so don't lie, I can provide proof of that.
2) You expected a partial refund based on my efforts but I did full refunds becoz I damn care about my customers.
3) You stop all the communication after I did the refund. Which make anyone angry becoz even after I did my best to help he still did the bad review.
And for the customer service and communication I already showed screenshot of how you communicate with me.
This is my last message for my side as I will probably gonna get banned. And I agree it's my fault i opted to go nuclear.
kickthat
Power Member
- Sep 18, 2014
- 755
- 1,110
You're still attacking your customer and trying to justify your actions.
@BassTrackerBoats has a word that applies to people like you.
Jackwagon.
- Nov 2, 2008
- 59,100
- 26,641
you should have just refunded and blocked him. end of
your being judged for how you handled it, when you have a
buyer who you consider awkward - refund and move on
not worth brand damage no matter what you think of the buyer.
never done a refund im my entire bhw stay 10 yrs .
i prefer to keep it that way, never been asked for 1.
its all about the quality of what you do and not reacting
your being judged for how you handled it, when you have a
buyer who you consider awkward - refund and move on
not worth brand damage no matter what you think of the buyer.
never done a refund im my entire bhw stay 10 yrs .
i prefer to keep it that way, never been asked for 1.
its all about the quality of what you do and not reacting
pigeonsoup
BANNED
- Jan 8, 2019
- 22
- 29
My personal opinion is that I feel sorry for Samtondon. He handled everything correctly, better than most. He's the victim here.
Sephrata
Elite Member
- Mar 25, 2017
- 2,722
- 4,086
Of course. People that resort to blackmail are always the victims...
By the way, how many previous accounts have you had here?
pigeonsoup
BANNED
- Jan 8, 2019
- 22
- 29
There's no forum rule against me reading the posts and coming up with my own opinion (sorry that it bothers you).
And that statement alleges I have had previous accounts, so please offer proof of this.
Sephrata
Elite Member
- Mar 25, 2017
- 2,722
- 4,086
1) Sadly, there is also no forum rule against stupidity.
2) It was a question, not a statement.
pigeonsoup
BANNED
- Jan 8, 2019
- 22
- 29
1) Sorry that it bothers you enough to resort to insults.
2) It is a statement, similar to "So how often do you beat your wife?" It forces an assumption which makes the question possible. You might need to go back to school if you don't understand this.
kickthat
Power Member
- Sep 18, 2014
- 755
- 1,110
It's implied. Not assumed.
pigeonsoup
BANNED
- Jan 8, 2019
- 22
- 29
Cool. Imply yourself into happiness. Well, when you have actual proof, feel free to share it.
kickthat
Power Member
- Sep 18, 2014
- 755
- 1,110
Wrong person. I wasn't implying it in the first place.
pigeonsoup
BANNED
- Jan 8, 2019
- 22
- 29
That's good. Some people are smart enough to wait for evidence before they make baseless claims.
ThatSEO
Supreme Member
- Jan 22, 2016
- 1,490
- 1,410
Any moment now @BassTrackerBoats is gonna start pounding his wise thoughts, the thread will go quiet to then be forgotten while a certain business owner will be wondering why sales will start to decline....
SocialManager
Elite Member
- Nov 26, 2018
- 3,155
- 3,678
I thought your post was a joke at first, but you are actually serious? Threatening to do negative SEO and such on someone if they don't take down a negative review is handling the situation correctly? A refund doesn't change the fact that the client wasn't happy with the service. Can't threaten to attack clients for negative reviews EVER even if the negative review is completely fake. I could never trust that service provider ever because I would be scared if I had a real complaint that he would just threaten me to keep my mouth shut.
pigeonsoup
BANNED
- Jan 8, 2019
- 22
- 29
How about you don't put words in my mouth? I said he was the victim -- I didn't say he was perfect. When people are victimized/bullied and backed into a corner, they say things out of anger or frustration.
I find it more incredulous how a group of bullies like this act all surprised and shocked when someone finally lashes out.
SocialManager
Elite Member
- Nov 26, 2018
- 3,155
- 3,678
Sorry, is this not you? You weren't the one who claimed he handled everything correctly?
My apologies for putting words in your mouth. Clearly I was out of line.