No, Help Desk has no problem.
Some users does not understand how a ticket works, but its simple: you open a ticket and in 24 hrs or less you get the ticket answered.
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About proxies:
HOW TO TEST PROXIES (THE REAL WAY)
Let me explain something about the proxies, because i notice some confusion.
If you find that many proxies fail in your VPS and you think that its some IGR issues, its very easy to test it.
Open IE, make sure that you are using at least version 11.
Go to INTERNET OPTIONS, then open CONNECTIONS TAB
Then click LAN SETTINGS and check the "Use a proxy server...2 checkbox and enter your proxy IP and port and click OK
Then open IE, do a search and navigate to page 1, 2, 3, etc of results.
If there is a problem with the proxies, you will find it here. The proxy will fails, even using IE.
In fact this is not even needed, but if you want to see it with your own eyes, do what i just describe.
Why is not needed? Because is not possible that IGR does some mistake that makes it displaying that a working proxy fails.
If IGR reports that a proxy is failing, its because its failing. Period.
Why? because, for browing, IGR uses the Trident engine that comes integrated in Windows.
Trident is used, per example, in Internet Explorer 11, in Google Talk, in Skype, in most email clients, in most chat clients, etc.
Why did we used Trident? Because we need to LOAD webpages (with images, js, flash, videos, etc) and navigates... exactly as a human will do it. We are doing a HUMAN BEHAVIOR search and we are giving real clicks and many user signals for browsing to
make it looks natural.
Some proxy suppliers could tell you that "Scrapebox uses a more intelligent searches...."
Mmm...
They do not know at all what they are talking about AT ALL.
Scrapebox are just getting the html as a string because thats what they need to do.
Also is not true that the way that IGR uses to search makes Google detects it easier. Nonsense explanations.
IGR need to make a real navigation, EXACTLY as a human. Its a bot that mimic the navigation. So we need to use a
real browsing engine.
It easy to understand, we are using a real layout engine and mimic a browsing experience.. and Scrapebox does not need to do it when scrapping. If you want to know the truth, this is the true. That is the REAL DIFFERENCE.
Why don't use Chrome? We do not use Chrome, in first place because its showing Google what we are doing.
So, we use the same engine that many of the biggest software in the worls uses (like IE and Skype).
AND THAT engine is the one that display the webpages OR the same that communicates IGR when a proxy is not working for searching in Google.
Is not IGR the one that is deciding when the proxy works or not, is Trident. We only receive the message that tells us that a proxy dos not work for browsing.
Again, we are not scrapping. The comparison with Scrapebox is absolutely wrong. 100% wrong.
If Scrapebox needed to display the web pages (with images, videos, captchas, js, etc) they will find the same problem. Saying another thing is talking nosense.
Because, again, is not really IGR the one that is saying that the proxy is failing, is Trident layout engine, the same that comes with Windows AND the one that are used in most of the software that displays HTML content (like email clients, messengers, chats, etc. per example).
**We will not discuss about this anymore or get in deeper explanations or clarifications, because we will not disclose how our bot works, or it will get easily blocked by Google. PLEASE DO NOT POST ANYTHING ABOUT THIS, just read it.
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Please follow the main instructions if you want to see results:
1.- Make sure to use ONE keyword. If you want to use MORE keywords, you need TO MAKE SURE that EACH keyword gets at least 1k daily clicks, otherwise you may not see results.
2.- The number of proxies are very important to calculate how often you can do a click from the same proxy to the same website. If you do clicks from same proxy very often, it could affect your Bounce Rate.
3.- DO NOT use Analytics. Use Google Webmaster Tools to check how the CTR get increased. GWMT are delayed, you will see results (if you are sending mo1k+ clicks per keyword every day) after 5 to 15 days.
4.- The number of daily clicks depends on how competitive is your keyword / niche. For competitive ones it could need more than 1k clicks per day. If after 25 days giving at least 1k+ daily clicks to ONE keyword you do not see results in the CTR, then you need to increment the number of daily clicks.
With the RIGHT amount of daily clicks, all keywords gets results. But not all the keywords needs the same number of daily clicks. Easy ones need daily 1k+ clicks.
5.- Use only mobile user agents, G loves mobile agents!.