lifemega
Newbie
- Nov 29, 2010
- 36
- 5
I'm posting this an hour after you - I only just found out my sites are down. Not even going to bother complaining anymore. Just wait until it's up then find a new host and transfer my sites across.
Permanently Closed Marketplace Sales Thread
- Thread starter Couch Monkey Media
- Start date
- Status
I'm posting this an hour after you - I only just found out my sites are down. Not even going to bother complaining anymore. Just wait until it's up then find a new host and transfer my sites across.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
- 1,146
@CryptoBoost what is your ticket number so I can look into it for you
@lifemega what is your ticket number so I can look into it
@lifemega what is your ticket number so I can look into it
- Mar 10, 2010
- 42,695
- 107,108
I'm a client myself and have had a fair share of issues since things when from Haste to Centex and even told the OP I was done via email and was moving to another hosting service.
I didn't at the time as I got tied up and he went hard to make sure I was satisfied.
There was an issue I was not even aware of as I was not getting emails to one of my accounts and a client called me on the phone to let me know she was sending emails and they were bouncing.
I put in a support ticket and after a little back and forth it got resolved.
I'm not moving my sites; I was going to but I see that the OP's team is working hard to iron out some of the bumps in the road that I've encountered. Sure, it cost me clients and money to stay with him but I think it is a smart business move to stay with a company that has traditionally had a solid track record that has only recently had issues.
Everyone has problems in their business and stuff happens.
Everyone.
Looking at the long term track record makes a lot more sense than a knee jerk reaction of moving from host A to host B in my opinion.
Do what you think if best for your sites/business, @lifemega, but as a person who has been in business for a year or two it makes sense to me to go through some of the growing pains with the provider than rolling the dice on another one.
lifemega
Newbie
- Nov 29, 2010
- 36
- 5
Fair enough - that's your choice. But did your sites go down again after you posted this? Because mine did. How long does this have to go on for before it's reasonable to say I've had enough?
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
- 1,146
@lifemega
You keep posting here but you have yet to give me a ticket number so I can check your ticket. The ones that had issues have been migrated to our standard servers and there issues have been fixed.
We are going to go ahead and migrate the rest of the clients as well to our servers and send out notice to them on updated name servers and IP. This would fix any other issues that are out there right now.
But if you dont send me a ticket number I can't look into your issue and get the issue fixed for you.
You keep posting here but you have yet to give me a ticket number so I can check your ticket. The ones that had issues have been migrated to our standard servers and there issues have been fixed.
We are going to go ahead and migrate the rest of the clients as well to our servers and send out notice to them on updated name servers and IP. This would fix any other issues that are out there right now.
But if you dont send me a ticket number I can't look into your issue and get the issue fixed for you.
- Mar 10, 2010
- 42,695
- 107,108
No, they have not gone down since I posted... straight up I might have even been a bit of a dick in this (@CenTex Hosting probably won't deny that) as my frustration level was pretty high and if I can't get emails or my sites go down it costs me real money.
I went through the process as shared by him and his support team as they moved my reseller account and the sites inside it to another server(s).
When things change for a company things don't always go smoothly but if you look at the foundation of the company it makes sense (to me anyway) to work though the issues with them so there is long term quality service.
lifemega
Newbie
- Nov 29, 2010
- 36
- 5
Why should I have to get a ticket for you to say that there's a problem caused by A, B or C that's affecting X number of accounts and our apologies but we're fixing it?
Anyway, I do have previous tickets and I was told it's fixed then it happened again. Those tickets were #338186 and #924554. Since then my sites have gone down and then have been put back up again at least twice. The first time I was dealing with Brady via email and he was great to deal with. As I stated on July 30th - that's about 2 weeks ago, yes? - to Brady "I want to make clear that my emails have in no way been done in anger - just frustration. I have been replied to by 5 different people (including yourself) and it appeared to me there were some inconsistencies in what I was being told." Brady was forthright and polite and apologetic but also left me with the impression it wouldn't happen again. But it has. So I ask again - How long does this have to go on for before it's reasonable to say I've had enough? Are you saying this is all resolved now and all my sites have been transferred to a new server? If so - great! Can I expect that this won't happen again?
Regardless, whether it does or does not I'm not posting in this thread again. I'm not here to bag anybody out and my apologies if it comes across that way.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
- 1,146
Hello, I'm near to buy a hybrid server from @CenTex Hosting , but I'm bit scared by latest posts. I quit from my previous provider due to the down time of the server (and due to the support that tells me your're on unmanaged vps, your server is ok, so it's your problem (but the problem was on the server!)).
suggestion?
suggestion?
Billy Batts
BANNED
- Dec 16, 2016
- 5,883
- 11,015
My VPS still fine. Had some lagspikes when DNS was getting sorted as I was with haste also but after that no problems.
bought at 18.26 italian time. @CenTex Hosting hybrid server, can't access to whm/cpanel and VNC refuse connection. SSH goes in timeout to all 5 ips provided... Ticket Opened, and a kind a bot every two hours send me the message "I'm actively reviewing your support request and will get back to you as quickly as possible with more details.". From the consolle it tell me the server is "Online".
Hope to see my Server online very soon.
Hope to see my Server online very soon.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
- 1,146
@PigItaly
When you bought the server the SSH login info was sent out to that is instant after the order is approve. Then it goes into a que for cpanel to be install. I believe you have already gotten your login info with cpanel set up done. If not this is not a support channel please put in a ticket and they will respond with your logins.
When you bought the server the SSH login info was sent out to that is instant after the order is approve. Then it goes into a que for cpanel to be install. I believe you have already gotten your login info with cpanel set up done. If not this is not a support channel please put in a ticket and they will respond with your logins.
I’ve contacted the support via ticket as the welcome mail says, they install whm and cpanel. All seems to work now.
Excited to test my brand new server. Tomorrow I’ll start the transfert of a part of websites.
I’ll review the server soon
b2mcd
Regular Member
- May 5, 2018
- 227
- 229
been getting "this site can't be reached" when trying to reach my site which is hosted through centex. This has been happening periodically throughout the past couple of days. Very disappointing as I never experienced this with haste hosting, hope this gets resolved...
b2mcd
Regular Member
- May 5, 2018
- 227
- 229
my apologies.. didn't realize that you sent an email about the name server changes. all is good
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
- 1,146
- Apr 3, 2009
- 576
- 308
Not yet, I'm not too stressed about it. Normally I only create tickets when there is over 24 hours downtime (although it's getting close). It's the overall uptime that needs to be improved.
I'm with @BassTrackerBoats on this vv
At least you are facing up to the challenge and attempting to repair it. More than I can say for some hosts I've come across.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
- 1,146
@Hetneo
well if you can message me the domain name so I can check for you. All clients from haste shared and reseller accounts have been migrated over to a stable server and email were sent to update name servers. If you are a KVM or openVZ your servers were migrated about 2 weeks ago. IP address and all settings were keep the same.
If you can let me know what plan you are on and the domain I can check it for you. Without there is really nothing that I can do
well if you can message me the domain name so I can check for you. All clients from haste shared and reseller accounts have been migrated over to a stable server and email were sent to update name servers. If you are a KVM or openVZ your servers were migrated about 2 weeks ago. IP address and all settings were keep the same.
If you can let me know what plan you are on and the domain I can check it for you. Without there is really nothing that I can do
- Status