Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
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Permanently Closed Marketplace Sales Thread
- Thread starter Couch Monkey Media
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- May 17, 2018
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Was with Hastehosting until Centex bought them out. So far horribly disappointed with a LOT of downtime and unable to access emails or CPanel.
Hope you prove me wrong
Hope you prove me wrong
Feedback as a current customer ( although if this isn't sorted ASAP I will be moving )
In the last 2 days I have had 20 Jetpack notifications my sites have been down ( for just 2 of the sites hosted with you ), one of my main sites was down for over 59 minutes yesterday.
You commented somewhere this is nothing to do with Hastehosting selling out to you, as they used your servers, but I disagree, this is BS as I never had this much down time on my sites. Sadly Hasthosting have vanished from here and not been online since mid July, which is really disappointing.
HudsonWebServices was last seen:
Jul 18, 2018
I want to be able to sit back knowing my sites are live and working fine, this clearly isn't the case @CenTex Hosting
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- Jun 26, 2018
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Super disappointed myself. HasteHosting was great, I didn't even get a chance to grab a Backup before he disappeared.
Let's hope Centex sorts their shit out because this is completely UNACCEPTABLE
- Mar 10, 2010
- 42,695
- 107,108
I was going to just keep this between myself and Centex as I thought the issue was not widespread but clearly there is a serious issue with a bunch of other BHW members.
@CenTex Hosting - I expect you to address in this thread what your team is doing to protect the membership's sites from disappearing, how often are the sites backed up in your system and how the files that are backed up are protected from disappearing.
In addition to that I expect you to address exactly what you are doing to fix these issues which are clearly prevalent and are costing our members money.
This image is from the firm's thread that you bought out and is your issue as well.
https://www.blackhatworld.com/seo/100-ssd-unlimited-hosting-exclusive-bhw-discounts.861547/page-27
@CenTex Hosting - I expect you to address in this thread what your team is doing to protect the membership's sites from disappearing, how often are the sites backed up in your system and how the files that are backed up are protected from disappearing.
In addition to that I expect you to address exactly what you are doing to fix these issues which are clearly prevalent and are costing our members money.
This image is from the firm's thread that you bought out and is your issue as well.
https://www.blackhatworld.com/seo/100-ssd-unlimited-hosting-exclusive-bhw-discounts.861547/page-27
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
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@BassTrackerBoats
All issues have been fixed and addressed to anyone that has open a support ticket.
A few of the issues that happen had nothing to do with us taking over the clients. These issued would have happen regardless.
Here has whats been done.
1. Fixed all the DNS issues that were messed up.
2. Set up a new server and the clients that were on the KVM that were affected have been moved to a new server with Same IP and they are not back up and running.
3. Fixed litespeed issues that were on the shared server.
All the stuff that was posted all have to do with the Hastehost setup. If you notice there has never been anything neg posted about CenTex before as we work hard on taking care of our clients. Yes its unfortunate that these issues happened at the same time we announced that we took over the clients. If only I would have waited another week to do that then all the neg post would be on the old host.
Anyway. Any support ticket that has been open we have worked with that client to get there sites back online.
@BassTrackerBoats I have been part of BHW for 8 Years now.
All issues have been fixed and addressed to anyone that has open a support ticket.
A few of the issues that happen had nothing to do with us taking over the clients. These issued would have happen regardless.
Here has whats been done.
1. Fixed all the DNS issues that were messed up.
2. Set up a new server and the clients that were on the KVM that were affected have been moved to a new server with Same IP and they are not back up and running.
3. Fixed litespeed issues that were on the shared server.
All the stuff that was posted all have to do with the Hastehost setup. If you notice there has never been anything neg posted about CenTex before as we work hard on taking care of our clients. Yes its unfortunate that these issues happened at the same time we announced that we took over the clients. If only I would have waited another week to do that then all the neg post would be on the old host.
Anyway. Any support ticket that has been open we have worked with that client to get there sites back online.
@BassTrackerBoats I have been part of BHW for 8 Years now.
- Mar 10, 2010
- 42,695
- 107,108
It does not seem that my most recent issues had anything to do with Haste hosting according to this ticket response, and if it had I would have expected full disclosure from your tech. It appears to me that there was just some maintenance going on and not an issue with the takeover of Haste. Had it been a part of the transformation I would have expected the truth.
Like I said in the email to you I was not going to post in your thread but when I saw all the others having issues it would have been irresponsible of me to not communicate here due to my position here.
As to how long you have been here, that is why I wanted to keep my issues between you and I and not make them public figuring it was a minor issue as opposed to one that is affecting a lot of members.
Fix things so the members here don't have issues like they have had the past few weeks or whatever the time frame has been.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
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@BassTrackerBoats
This tech miss responded to that ticket and he has been given coaching. What he responded was wrong. I admit that. We are not perfect, but I work hard to take feedback and keep improving the process every day.
I have no issues with people posting stuff, with people that know me if you bring an issue to me I get it take care of.
This tech miss responded to that ticket and he has been given coaching. What he responded was wrong. I admit that. We are not perfect, but I work hard to take feedback and keep improving the process every day.
I have no issues with people posting stuff, with people that know me if you bring an issue to me I get it take care of.
- May 17, 2018
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With all due respect, I signed up with Centex, not Haste.
You've seen my tickets, so you know that my review was far better than what I could have said. If you're going to dismiss my review as being about another company, then you shouldn't care I give a more complete review of the service "they" gave me.
So, do you accept that my review accurately reflects your company, or should I be redirecting my review toward "Haste"?
- Mar 10, 2010
- 42,695
- 107,108
Only recently and it seems they are working to clean things up.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
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Only issues that you will see is with this hastehost take over. All those issues are being addressed and taken care of. I have been part of BHW for 8 years and this is the first time any issues have been posted. We work hard to take care of our clients.
- May 17, 2018
- 937
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So just for clarification, you're saying that my five VPS reformats happened due to the Haste takeover? If so, how long do you expect it will be until your servers are stable again?
Couch Monkey Media
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- Nov 8, 2009
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- May 17, 2018
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I've already canceled, so don't bother trying to fix anything, but I posted my ticket numbers above.
I just find it interesting that my negative experience is being blamed on Haste, despite the fact that I never signed up with them.
Couch Monkey Media
Elite Member
- Nov 8, 2009
- 2,787
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@Stavro
I just looked at your tickets. Yes you are not part of the hastehost stuff. Not trying to group you into that.
I would have to take some time to dig into the tickets and look over the log files to see what the techs were doing and not doing. So I can use this as a training on what not to do.
Once again Thank you for your feedback. I will say on your ticket it does look like we dropped the ball on it. At this point I am not sure why they were trying to do reinstalls. I will have to talk to each of them and see what thought process was.
I just looked at your tickets. Yes you are not part of the hastehost stuff. Not trying to group you into that.
I would have to take some time to dig into the tickets and look over the log files to see what the techs were doing and not doing. So I can use this as a training on what not to do.
Once again Thank you for your feedback. I will say on your ticket it does look like we dropped the ball on it. At this point I am not sure why they were trying to do reinstalls. I will have to talk to each of them and see what thought process was.
lifemega
Newbie
- Nov 29, 2010
- 36
- 5
I've had 2 previous instances where my sites were down after CenTex took over from HasteHosting and today makes the 3rd time. I nearly switched last week but my payment for August had just gone through. I think I'll wait to they get my sites up and running so I can back up/transfer my sites then seek a refund. It has been a very frustrating time.
Couch Monkey Media
Elite Member
- Nov 8, 2009
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Since we spoke
Aug 8 - 1hr 2minutes & 26 seconds downtime
Aug 9 - 2Hr 5 Min & 2 seconds downtime
Aug 10 - 2Hrs 27 minutes & 1 second downtime
Now - down (for who knows how long).
Aug 8 - 1hr 2minutes & 26 seconds downtime
Aug 9 - 2Hr 5 Min & 2 seconds downtime
Aug 10 - 2Hrs 27 minutes & 1 second downtime
Now - down (for who knows how long).
- Status