Dropshipping Customers Complaining

[aboutbieber]

Paypal has quality controls, too many refunds and they freeze your account. Stripe does not let you dropship. If they find out they will close the account.

Your not actually reading what people are writing.

Keep the store but fix the issues which means buying in bulk and sorting a warehouse. Thats a lot of work, so you would be silly to fix them and then close down.

Or

Dont fix the issues, complaints will scale and your accounts will be closed.

Or

Ditch the store and build a high ticket burn site.

Ok

As for my experience, yes. Paypal does not take action till a moderator enters into play, this way they release work load on their human stuff and so money at the end.

As soon as you refund buyer your trust and your history in paypal increases as trusty seller.

Now the problem i faced once was, many "smart buyers" buying and asking for a refund for the same product. So is to say, be cautious with friends of this refunded buyer, if he is honest, no problem but if is one of those who publishes what have happened or is a competitor man you will have a hard time.

But do not worry about this, it is very rare, just focus on this : "check if your return rate is above 3%", if so, quit the product for a while or offer just signed shipping.

As for paypal, you are on the right track.
As for your store i would say same.

Thank you for the advice! My return rate is super low so far, so I think I should be good.

 

[norhirah]

My supplier does offer ePacket, but it costs $3-4 depending on the country. This would destroy my profit margins, so I've been forced to use "Aliexpress Standard Shipping" which is shitty, slow, and has no tracking.

I see..
Read somewhere on the forum that epacket takes months shipping to eu and 15-20 days elsewhere...
Well i guest you can try other alternatives for costumers from eu like bizvibe.com, europages.eu..

 

[whiteogreguy]

I see..
Read somewhere on the forum that epacket takes months shipping to eu and 15-20 days elsewhere...
Well i guest you can try other alternatives for costumers from eu like bizvibe.com, europages.eu..

Epacket is only good for US shipments (it f**s up there too but rarely). For europe I recommend limiting yourself to tier1 countries and use Aliexpress Standard Shipping (where it offers less than 20days deliver and tracking) or PostNL if available.