Thank you for posting your feedback. TAT for the basic package is ~14-17 business days. Two weeks later after placing the order, the customer received the first version of the website design. As stated in the service description we used a premium theme (top seller on ThemeForest with 5 star ratings) that had perfect mobile optimization. The customer said that the website is not mobile optimized. After I tried to explain that the website has perfect mobile optimization and send a link to google mobile-friendly test (
https://search.google.com/test/mobile-friendly) that showed that the website has perfect mobile optimization, the customer turned to rudeness, said that "he is not some rookie kid" and concluded that although the google mobile-friendly test says that the website is mobile optimized, it is not mobile optimized...
The customer did not like the way how wordpress resized and cropped images. I tried to explain that this is the way how mobile optimization works and that images are resized and cropped automatically to fit in the mobile phone but it did not help. The explanation was made in a polite manner with sending the link to official google mobile-friendly test as a proof.
Since the customer was disappointed with the website and we could not fix the way how the theme resized images to make website mobile-friendly, the decision was made to refund the payment with apologizes for not being able to meet his requirements. The same email contained information about the exact time when the refund will be processed (1 hour).
We indeed delayed the delivery of the first version of the website and really apologize for that. Last month we stopped accepting new orders due to high amount of work in queue and had to refund several orders that we failed to deliver on time. All information and notifications were posted in our thread.
Interested.Please send me some samples.
Regards
Thank you for your interest. Unfortunately, we do not accept new orders at the moment.