403 forbidden

Hello everyone! I recently started a position as an SEO Specialist at a company, and I'm hoping for some advice on an issue I'm facing. When I try to crawl the company's e-shop using Screaming Frog, I keep getting a 403 Forbidden Client Error. I understand this restriction is likely in place...

I cant install any plugin on my site. Getting 403 error always. Tried disabling all plugins and renaming htdoc, but not working. https://screenrec.com/share/Aj5ZOhwuvq

Hi guys facing an error from the last 1hr, unable to access anything. why this error occurs any idea?? how it can be fixed??