So I've been a PowerSeller and Top Rated Seller for the last few months, but this category, "Cases closed without seller resolution" is 0.34% (3 out of 881). The cut off line for Top Rated is 0.30% So I'm just 0.04% off! What I don't understand is all my other categories are Top Rated percentiles but this category "cases closed without seller resolution" is 0.04 % over so now I'm below standard? Isn't that over the top/harsh? So naturally, I'm worried what could happen to me due to this rating. Obviously, I want to get it back to under 0.30 from 0.34% I guess the general rule of thumb is you should pretty much just automatically give a refund as soon as a case is opened for risk of losing the case and just 1 unresolved case can lead to below standard ratings and suspenesion/bans/penalties! That is VERY HARSH. So this leads me to another question. Which I will ask in a brand new topic since it's a different topic.