Yep another one of these... MC011

Hi Guys

Completely new to this forum and posting as I've been researching into the MC011 lock I received a couple months ago and now attempting to resolve it.

I see there is a quite a bit of uncertainty around the best way to resolve so I will give as much info as I can on my specific scenario and hopefully you guys are kind enough to help me navigate effectively. I've looked through the forums and have a rough idea just wanted to ask some specifics.

The account is my own name and I went from having sold nothing to selling multiple items a day, roughly doing a few thousand in sales a week. Mostly tech items and below market value. I understand this itself can cause issues but I was extremely prompt in posting, responding and assisting with all items I sold.

I sold approximately 100 items with no complaints (all +ve feedback), then suddenly I had 3 separate users claim they received an empty box within the same week. So they received the product box but it was empty. However, I am CERTAIN the product was in there when I shipped it. Still not sure whether these users conspired to attack my account together or the delivery service I used was the culprit.

These 3 cases triggered an MC011. I received the standard email asking for ID, bank statement and invoices for 19 products that I had listed.

ID and bank statement isn't an issue. The issue is invoices for the 19 products I had listed. I have a legit receipt for 2 of the items but looks like I need to create invoices for the others. I spoke to eBay on the phone and I said I don't have receipts for all as I buy some cash in hand and they told me to provide receipts for those that I do have.

I am completely clueless on how to create an invoice that eBay would find acceptable.

Thanks for reading this far. Taking into account the above, my questions are:

- Is this account salvageable? I see some people claim others a lost cause but as it is in my own name I don't see why I can't get it back

- Are invoices easy to fake with eBay and is there a chance they see through them and just straight up say no?

- Do I create one invoice with all 19 items or spread them across 3-4 perhaps with a theme. Laptops in one invoice, headphones in another... that seems more believable to me

- Do I make these myself or just pay someone to do it? I've found EASYSTEALTH as a company with what seems to be a reputable background in creating these, just don't want to make a mistake. I have ZERO knowledge on invoices

- I've seen eBay respond and ask for bank statements to corroborate the payments made in the invoice. Is there a way to get out of this or would this also need to be faked in case they ask for this?

- Thoughts on this: I assume since the MC011 was triggered by these delivery claims, I shoud also add a sincere msg to address this (and other potential causes of MC011). Like how I am a responsible seller, always responded and posted immediately etc and that I believe these false claims were a result of blah blah. The items that were reported I also sold the same items to multiple other clients with +ve feedback received...

- Are there any do's/don'ts in navigating this scenario I should be aware of?

Anything else you guys find relevant to let me know I would appreciate. Thanks again.

Following

Provide everything what they are asking for.
You can fix small mistakes and error with graphics programs (ps for instance). Dont get too harcore
Good luck

have you tried the aspkin forum?

P0kem0n said:

Provide everything what they are asking for.
You can fix small mistakes and error with graphics programs (ps for instance). Dont get too harcore
Good luck

Click to expand...

Thanks. Any guides knocking around on how to create good invoices?

mrseagull said:

have you tried the aspkin forum?

Click to expand...

I've also messaged there, just waiting for responses. Looks like I posted in the wrong part of the forum and it won't let me repost into the right one...

hey man did you resolve the issue? can you tell me please

Usually, when they ask for all that it's game over for the account if even 1 step is messed up.
So prepare everything real good before you proceed forward.
It's fixable, although very unlikely.

And for the future, just work with stealth accounts. It's just a big pain in the ass to work with your own accounts, it literally takes months to prepare them to start selling.

You can chat or call with eBay support , recommended calling . You should provide the information and explain everything to remove MC011 .
Good luck mate .

matanasow25 said:

Usually, when they ask for all that it's game over for the account if even 1 step is messed up.
So prepare everything real good before you proceed forward.
It's fixable, although very unlikely.

And for the future, just work with stealth accounts. It's just a big pain in the ass to work with your own accounts, it literally takes months to prepare them to start selling.

Click to expand...

brother where i can get stealth account???